RQ09112 - Solutions Designer - CRM - Senior

Responsibilities:

• Required to translate technical systems specifications into working tested applications. This includes:
  
• developing detailed programming specifications
  
• writing and/or generating code
  
• compiling datadriven programs maintaining and conducting unit tests
  
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages including technical assistance in implementation conversion and migrations
  

General Skills:

• Experience in programming and analysis; specialized software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Experience in structured methodologies for the development design implementation and maintenance of applications
  
• Experience in design code test debug and document applications
  
• Experience in the use of object and/or third generation language development tools
  
• Experience in one or more programming languages
  
• Experience in application design latest design patters deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience in the use of information retrieval packages using query languages
  
• Experience with one or more communications protocols
  
• Experience in structured methodologies for the design development implementation and maintenance of applications
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines
  

Desirable Skills:

• Knowledge and experience with programming Internetready applications
  
• Knowledge and experience in rapid application development (RAD) methodologies
  
• Knowledge and understanding of Information Management principles concepts policies and practices
  
• Experience with middleware and gateways
  
• Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging
  
• Ability to provide postimplementation support and resolve any postimplementation technical issues
  
• Experience conducting design walkthrough sessions with project team
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to provide user and system documentation as required.
  

Requirements

Technical Solution and Development Skills 40

• At least 7 years of experience designing solutions with Oracle Siebel CRM
  
• At least 7 years of experience designing solutions with Adobe AEM technologies
  
• Experience with developing business design document functional & non functional requirements
  
• Experience with developing high level application flows to support the business requirements.
  
• Experience in developing functional design document
  
• Experience in creating detailed process flows developing highlevel screen designs that map steps within a process to actual views in software solutions
  
• Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
  
• Experience conducting user research and usability testing
  
• Experience developing user personas and user journey maps
  
• Experience analyzing user feedback and designing solutions to address user issues and pain points
  
• Experience creating wire frames and highfidelity mockups with UI prototyping software such as Figma or Adobe XD
  
• Experience researching and applying industry best practices
  
• Demonstrated experience in developing use cases (business/system) identifying and documenting business rules
  
• Demonstrated experience with the creation and analytical process of business requirement documents
  
• Demonstrated experience in identifying risk and providing solutions
  
• Demonstrated experience with creating quality assurance plan and writing test cases
  

Technology Skills 35

• 7 years of experience in Siebel Solution implementation
  
• 7 years of experience in Adobe AEM Solution implementation
  
• Demonstrated experience with change management methodologies
  
• Demonstrated experience with documenting test strategies scenarios plans for user acceptance testing (UAT)
  
• Demonstrated experience in creating and updating business architecture artefacts
  
• Demonstrated experience with rational unified process (RUP)
  
• Experience in developing application view visibility and CRUD (create read update delete) matrix
  
• Experience with developing application screen mockups and screen flows; translate screen design and workflows into Wireframes and or prototype
  

Soft Skills 20

• Strong communication skills; both written and verbal
  
• Ability to develop and present new ideas and conceptualize new approaches and solutions
  
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  
• Demonstrated ability to work with functional and technical teams
  
• Demonstrated ability to participate in a large team and work closely with other individual team members
  
• Proven analytical skills and systematic problem solving
  
• Strong ability to work under pressure work with aggressive timelines and be adaptive to change
  
• Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team
  

Public Sector Experience 5

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
  
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.
  

Must Have:

• At least 7 years of experience designing solutions with Oracle Siebel CRM
  
• At least 7 years of experience designing solutions with Adobe AEM technologies
  
• Experience with developing business design document functional & non functional requirements
  
• Experience with developing high level application flows to support the business requirements.
  
• Experience in developing functional design document
  

Nice to have:

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
  
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.