Tier 1 IT Support Specialist

The Tiles Shop is seeking a Tier 1 IT Support Specialist who is eager to use and develop their technological skills on a wide scale stage. In this role the successful individual will support our retail and corporate users track assets develop troubleshooting documentation and assist in maintaining the health and security of our IT environment. Our ideal candidate will be passionate about applying their skills to technologybased business models that create realworld solutions.

• Provide technical support for hardware and software issues that our users encounter.
• Respond to and resolve Incidents and fulfill Service Requests according to established SLAs.
• Review application logs troubleshoot issues and outages install and test computerrelated equipment.
• Establish maintain and manage user system accounts computer objects and group security in Active Directory and SAP.
• Administration of M365 products including Exchange Intune Teams and Entra Identity.
• Manage desktops phones and other technology tools.
• Supporting and preserving the Virtual Desktop setup of the institution.
• Track and monitor company asset lifecycle through MDM and ITAM.
• Ensure security through proper procedure with access controls.
• Monitor the system daily and respond immediately to security or usability concerns.
• Monitor performance and maintain systems according to requirements.
• Provide project support as needed assisting with planning and troubleshooting of technologyrelated projects.
• Maintain and update knowledge base articles (KBAs).
• Collaborate crossdepartmentally for initiatives and communication.
• Provide training to end users on applicable hardware and software.
• Perform other duties as assigned to support organizational growth and adapt to evolving needs. 

KNOWLEDGE SKILLS & ABILITIES:

To perform the job successfully an individual should demonstrate the following competencies:

• Motivation: Demonstrates persistence and overcomes obstacles.
• Planning/Organizing:  Uses time efficiently and keeps work areas organized.
• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Safety and Security:  Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability: Adapts to changes in the work environment (inside outside dusty environment elevated levels); Able to deal with frequent changes delays or unexpected events.
• Attendance:  Is consistently at work and on time. Works as scheduled and as needed.
• Dependability: Follows instructions responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals or to attend to system emergencies; Completes tasks on time or notifies appropriate person with an alternate plan.
• Reasoning Ability: Ability to apply common sense understanding to perform job functions

Qualifications :

• 12 years of IT experience in a support role
• Experience with Windows Server and Active Directory
• Basic understanding of computer networking (LAN TCP/IP DHCP DNS LDAP)
• Familiarity with various operating systems and platforms
• Resourcefulness and problemsolving aptitude Excellent communication skills
• Ability to work in a rotating oncall afterhours schedule

TECHNOLOGY IN USE:

• Office 365
• File Servers/DFS
• Meraki Networking
• Fuze Hosted VOIP
• Microsoft Active Directory and Azure Active Directory
• Microsoft Teams
• Network Print Servers
• Windows Server
• Windows and Apple OS
• Polycom SIP Phones
• Intune Mobile Device Management
• Ivanti Neurons ITSM

Additional Information :

At The Tile Shop we are committed to developing the WHOLE you not just the WORK you. Our benefits program is our investment in you as an important contributor to our success and we are proud of our highly competitive package.

• Competitive Pay with Unlimited Earning Potential
• Individual Career Growth Opportunities & Excellent Training
• Competitive & Comprehensive Benefit Package
• HSA Employer Contributions
• 401(k) Plan with employer matching
• Team Focused Work Environment

The Tile Shop is an Equal Opportunity Employer.

Remote Work :

No

Employment Type :

Fulltime