Service Manager
Service Manager
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Job Description
Join the Nwestco Revolution!
Who We Are:
At Nwestco LLC were more than just a company; were a dynamic force for change in the Petroleum and Car Wash Equipment sector! For over 25 years weve led the charge in the Northwest and Rockies setting standards and breaking new ground. Today were on the lookout for a passionate careerdriven star to amplify our vibrant team. Is that you
Are you ready to make an impactful difference for generations to come Nwestco is seeking a highly motivated and skilled Service Manager to join our dynamic team. Dive into a role where you will play a pivotal role in the successful of our projects ensuring the highest standards of quality and safety are maintained at all times.
This fulltime adventure awaits you inBillings MT
Your Mission:
Work Orders: Maintain and keep service management software up to date on a daily basis. This includes processing all Work Orders managing pastdue Work Orders and processing all warranty claims.
Margin: Work with the Branch Manager and Senior Manager of Service to increase margin and efficiency.
Timesheets: Weekly review of technicians time entries for billing and payroll.
Accounts Receivable: Maintain Accounts Receivable and managed pastdue invoices with the assistance of the administrative staff. Communicate directly with customers who are not responding to the administrative staff
Licenses and certification: Manage and maintain all licenses and certification renewals for technicians. Follow up with technicians who are falling behind on renewals.
Reports: Provide necessary reports on a daily weekly or other timely basis that will be used by management to assist in the efficient operation of the company. Compile review and turn in files reports or records in an accurate and timely manner.
Annual Reviews: Review annually all employees under his direct supervision in a manner consistent with company policy and standards.
Chain of Command: Maintain organization guidelines as established by the organizational chart utilizing the chain of command by working with the other department managers especially the President CFO Finance and other Service Managers.
Meetings: Attend meetings as directed by the Branch Manager. Organize regular meetings on the topics of safety efficiency and BestinClass service.
Training: Train personnel in methods and procedures including sufficient crosstraining of personnel assigned.
Policies and Procedures: Implement and enforce company policies established procedures and the directives of the branch manager to ensure compliance with company standards. Adhere to SOP and recommend changes or improvements when necessary.
Perform any other duties as directed by the Branch Manager.
What You Bring to the Table:
Availability MondayFriday with after hours and weekend flexibility.
High School or Vocational School Graduate: Required
Selected courses in business operations management software and service: Preferred
Leadership and Team Management: Ability to lead motivate and manage a team effectively.
Communication Skills: EXCELLENT verbal and written communication skills to interact with clients and team members.
ProblemSolving Skills: Strong analytical and problemsolving skills to address customer issues and improve service processes.
Technical Proficiency: Understanding of the technical aspects of the products or services offered.
CustomerOriented Approach: Strong focus on customer satisfaction and experience.
Organizational Skills: Ability to organize workload and team responsibilities efficiently.
Conflict Resolution: Strong skills in resolving conflicts between customers and the service team.
Adaptability: Ability to adapt to changing circumstances and challenges.
Patience and Empathy: These are especially important in dealing with customer complaints or concerns.
Attention to Detail: Ensuring highquality service delivery.
Proactive Attitude: Taking initiative in improving service standards.
Before You Leap:
Some positions require travel and overnight stays. Travel expenses will be covered by Nwestco LLC
All job offers are contingent upon successful completion of the following:
Ability to pass preemployment drugscreening and background check.
Ability to pass preemployment physical with extensive lifting (up to 75 lb) twisting pulling kneeling and squatting.
A valid drivers license with a clean driving record over the past 5 years required.
IMPORTANT: For positions classified as safetysensitive applicants are required to pass a comprehensive drug screening which includes testing for as a condition of employment. While use may be legal in some states where Nwestco operates it is important to note that federal regulations and company policies mandate drug testing for all safetysensitive roles including those governed by the Department of Transportation (DOT). Applicants for these positions must successfully meet these requirements to be eligible for employment.
THIS POSITION IS SAFETYSENSITIVE
Why Join Nwestco
When you join our ranks youre not just getting a job; youre igniting a career with purpose. Were all about diversity valuing our people and a culture of relentless excellence. Heres whats in it for you:
Competitive compensation that appreciates your experience and potential.
A treasure chest of benefits: 401(k) (with matching! medical dental vision life insurance disability coverage generous PTO clothing allowance paid holidays and more.
Unparalleled opportunities for career growth your horizon is limitless.
Nwestco LLC is an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression age disability national origin military service genetic information or any other characteristic protected by federal state or local laws.
If you meet the qualifications and are excited about this opportunity we encourage you to apply and take the next step in your career with Nwestco LLC.
To learn more about Nwestco LLC please visit our website at www.nwestco.
Required Experience:
Manager
Employment Type
Full Time
