Support Specialist - Imaging Systems
Support Specialist - Imaging Systems
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional you are the face to the customer ensure that customer equipment is installed maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.
You are working independently from your home office.
Product portfolio: Loop X Airo to find out more about our newest product Loop X please click here.
Main responsibilities will include:
- Install new Brainab devices and software in hospitals
- Install SW/HW upgrades
- Perform maintenance and inspection of systems/devices including electrical safety tests in specified time
- Perform troubleshooting independently
- Repair systems/devices and minimize down time
- Complete every installation or service assignment quickly and efficiently
- Plan organize and implement all service assignments conscientiously and independently following the directive from the Support Manager
- Perform mandatory administrative tasks accurately
- Document performed services according to Brainlab policies
- Provide ideas and innovation to improve current products as well as sustainable input for continued engineering
- Keep customers uptodate regarding open requests maintain good customer relationship and deliver high level customer service
- Maintain good and efficient communication between customers colleagues and superior
Qualifications :
- Technical degree in electrical engineering electronics mechatronics or similar
- Preferable 13 years experience in a technical support role ideally for a healthcare company or provider
- Experience in the field of Xray imaging systems or scanners is a plus
- Good knowledge in the area of computer and network technologies
- Strong analytical troubleshooting and problem solving skills
- Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
- Excellent organization and time management skills ability to manage several work streams simultaneously
- Ability to work well individually and in a team environment
- High flexibility and willingness to travel internationally up to 80 of the time
- Excellent communication skills in English and Swedish
- Basic MS Office knowledge
- Salesforce (CRM) knowledge is a plus
- Necessary to possess a valid driving license
Additional Information :
- A mutuallysupportive international team
- Meaningful work with a lasting impact on medical technology
- Company car cell phone laptop also for private use
- Flexible working hours as well as homeoffice
- Regular after work team and company events
- Comprehensive training and continuing education opportunities
Ready to apply We look forward to receiving your online application including your first available start date and desired salary.
Contact person: Ayline Fll
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
