Specialist Technical Support Trainer
Specialist Technical Support Trainer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities of the Role:
- Develop and deliver technical training programs related to contact center operations systems and tools.
- Train employees in the use of contact center software systems and other customer service technologies.
- Conduct onboarding training for new hires and ongoing refresher training for existing staff.
- Design instructional materials training manuals elearning content and handson exercises.
- Evaluate training effectiveness through assessments feedback and performance tracking.
- Collaborate with operations technical and quality assurance teams to update training content based on system enhancements and business process changes.
- Stay up to date with emerging contact center technologies and industry best practices.
- Provide technical support and guidance to employees regarding software and systems.
- Maintain detailed training records and generate reports for management review.
Requirements for the Role:
- Bachelors degree in Computer Science Information Technology Business or a related field (preferred).
- 3 years of experience in contact center training or technical support roles.
- Strong knowledge of contact center technologies including telephony systems CRM platforms and ticketing tools.
- Experience with elearning platforms and instructional design tools.
- Excellent communication and presentation skills.
- Ability to simplify complex technical concepts for nontechnical audiences.
- Strong analytical and problemsolving skills.
- Ability to work collaboratively across departments.
The Package:
- Attractive Salary (RM3800 RM4500.
- Housing Allowance (RM500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Working Location: Kuala Lumpur.
Employment Type
Full Time
