Customer Contact Officer
Customer Contact Officer
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Job Description
Salary:
Hours per week:37 hours
Interview date:Week Commencing 21 April 2025
Housing Repairs Delivering Vital Community Services
We are excited to be offering an opportunity within our Customer Contact team to provide assistance instruction and information to groups and individuals using Council services and facilities.
As a Customer Contact Officer you will manage repair requests diagnose issues and prioritise different tasks. Your responsibilities will include recording accurate repair requests authorising emergency works and identifying rechargeable repairs. You will coordinate with surveyors and contractors monitor progress and assist tenants in resolving minor issues. Additionally youll schedule appointments handle invoice payments and ensure accurate data recording and reporting.
We are looking for a candidate with a strong administrative background and excellent working knowledge of MS Office. Your ability to effectively use your initiative when dealing with challenging situations is essential as this role involves predicting resource needs and maintaining high customer satisfaction through effective communication and problem solving.
Why us
Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!
Please download and read the role description and person specificationcarefully before you apply as well asOur Identity.
The council is committed to creating an environment of positive working relationships where everyone feels engaged supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead work and act to deliver our services. We will not tolerate discrimination bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion dignity trust and respect which is underpinned by our vision and Our Identity framework.
For more details contact Cerys White Senior Customer Support Officer at .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read ourstatement of commitment to equality and inclusion.
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldnt want you to miss out on any important updates or interview invitations. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
