Housing Specialist

• Provide case management for housing assistance programs
• Calculate housing assistance payments and family share for program participants
• Complete verifications of employment income calculations identify allowances and confirm expenses
• Enforcement of lease agreements and resolves customer complaints
• Determination of eligibility for housing assistance programs
• Conduct home inspections
• Prepare and issue notices to residents
• Process Annual Recertifications and interim changes
• Reviews interprets and applies local state and federal housing laws policies and procedures

(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Provides specialized office work and customer service in support of internal and external customers. May serve as a lead worker assigning work and monitoring work completion.

• Researches reviews and provides resolution to escalated issues and complaints; gathers and reviews related detailed information; determines best communication methods and procedures to resolve issues.

• Reviews and evaluates business processes and procedures; provides recommendations for improved processes and solutions to customer support issues.

• Compiles data and performs basic analysis; provides specialized account support which may include reviewing account history information resolving discrepancies and/or making adjustments.

• Updates and maintains files records documents and database information; prepares updates and maintains business process and procedural documentation; prepares audit financial and/or other summary reports.

• Performs other duties of a similar nature and level as assigned.

• Maintaining spreadsheets;

• Conducting background checks;

• Determining program eligibility;

• Scheduling and conducting interviews with applicants;

• Making referrals to case managers;

• Responding to client questions and resolving complaints;

• Performing inspections of housing units;

• Making home visits;

• Calculating and processing financial transactions

The following are the minimum qualifications necessary for entry into the classification:

EDUCATION/EXPERIENCE :

• High School Diploma or GED and three 3 years of related experience including one 1 year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician Senior with the City of Oxnard in area of assignment;OR
  
  
• Associates degree (or 60 units) in a related field and one 1 year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician Senior with the City of Oxnard in area of assignment

• Must be able to effectively communicate in English both orally and in writing
• Bilingual in English and Spanish may be required for some positions.

APPLICATION PROCESS:

• Submit NEOGOV/Government Jobs online application.
• Complete and submit responses to the supplemental questions if required.
• Upload resume cover letter proof of degree (transcript) or other requested documents.

EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race color religion sex national origin age marital status medical condition disability or sexual orientation.

REASONABLE ACCOMMODATION:The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.

LEGAL REQUIREMENT:On the first day of employment new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986 as amended. The City participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use EVerify once you have accepted a job offer and completed the Form I9. For more information on EVerify please contact DHS.dhs/everify

If you have any questions regarding this recruitment please contactVivian Morales ator.