Field Support Technician
Field Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Field Support Technician
Onsite location: Sterling VA 20166
US Citizenship Required
No 1099 No third parties no C2C. No exceptions (Sorry)
W2 Hourly Contract with limited benefits
$30 $34.00 per hour DOE
***No C2C we can NOT work with outside agencies/vendors and we can NOT do 1099
**US CITIZENSHIP IS REQUIRED***
Seeking aField Service Technician to join our team. The successful candidate will be
responsible for providing technical support and maintenance services to our customers computer
systems software and equipment in the field. This is a critical role that requires strong technical
expertise excellent communication skills and the ability to work independently in a fastpaced
environment.
Qualifications Required:
- US Citizenship
- Minimum of 12 years experience with Bachelors degree
- Troubleshooting PC Hardware and Software Issues: Use technical knowledge and diagnostic skills to identify and resolve issues with PC hardware and software including troubleshooting and repairing hardware components and resolving software issues.
- Office 365 and Windows 11 Expertise: General knowledge of Office 365 and Windows 11 including setup configuration and troubleshooting of these systems.
- Providing AdHoc Training: Provide training to users on new software and systems including Office 365 and Windows 11 to ensure they are able to effectively utilize these tools.
- Mobile Device Troubleshooting: Troubleshoot and repair mobile devices including smartphones and tablets to resolve issues and ensure optimal performance.
- Multifunction Device Troubleshooting: Troubleshoot and repair multifunction devices such as Xerox printers to resolve issues and ensure optimal performance.
- Ticket Closure: Close tickets within the approved Service Level Agreements (SLAs) ensuring timely and effective resolution of customer issues.
- Asset Inventory Management: Track and remediate asset inventory including updating records and ensuring accurate inventory levels.
- Exceptional Customer Service: Provide exceptional customer service responding to customer inquiries and resolving issues in a timely and professional manner.
Key Responsibilities:
Troubleshooting PC Hardware and Software Issues:Use technical knowledge and diagnostic skills to identify and resolve issues with PC hardware and software including troubleshooting and repairing hardware components and resolving software issues.
Office 365 and Windows 11 Expertise: General knowledge of Office 365 and Windows 11 including setup configuration and troubleshooting of these systems. Providing AdHoc Training: Provide training to users on new software and systems including Office 365 and Windows 11 to ensure they are able to
effectively utilize these tools.
Mobile Device Troubleshooting: Troubleshoot and repair mobile devices including smartphones and tablets to resolve issues and ensure optimal performance.
Multifunction Device Troubleshooting:Troubleshoot and repair multifunction devices such as Xerox printers to resolve issues and ensure optimal performance.
Ticket Closure:Close tickets within the approved Service Level Agreements (SLAs) ensuring timely and effective resolution of customer issues.
Asset Inventory Management:Track and remediate asset inventory including updating records and
ensuring accurate inventory levels.
Exceptional Customer Service: Provide exceptional customer service responding to customer inquiries and resolving issues in a timely and professional manner.
Please respond to Meredith Baldwin with your interest level recent copy of your resume and your availability for a call to
GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran
Required Experience:
IC
Employment Type
Contract
