Call Center Representative
Call Center Representative
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Job Description
Job Details
Description
CALL CENTER REPRESENTATIVE
Position Type: Fulltime/No weekends/No Holidays
Location: Lebanon PA or Willow Street PA
Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster Willow Street Manheim and Lebanon PA. OAL is a progressive practice that prides itself on quality service and patient care.
JOB DESCRIPTION
Summary/Objective: We are currently seeking a Call Center Representative who is a friendly teamorientated and selfmotivated individual who is able to function in a fastpaced office environment while providing exceptional service to our patients.
Duties and Responsibilities:
- Answer phone calls and respond to caller inquiries regarding appointments or general information
- Schedule appointments in accordance with the timing needs of callers and Provider availability
- Route calls to relevant department or personnel
- Making follow up phone calls to patients and facilities
- Obtain enter and verify insurance and patient demographic information
- Performs other related duties as assigned
Qualifications
Required Qualifications
- High School Diploma or equivalent.
- Proficiency with windowsbased computer programs.
- Minimum of one 1 year of experience working with the public.
Preferred Qualifications
- Previous experience in a call center is preferred.
- Previous medical office experience is preferred.
- Demonstrates a strong commitment to the mission and values of the organization.
- Excellent customer skills and a teamoriented approach to work.
- Positive attitude.
- Effective communication skills.
- Ability to be flexible to patient needs.
Our Commitment to Inclusivity:
At OAL and its affiliated organizations we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status disability race color religion sex national origin sexual orientation/gender identity or any other legally protected category is strictly prohibited by applicable federal state or local laws. We actively engage in affirmative action initiatives to recruit hire and promote individuals without regard to race color religion sex national origin sexual orientation/gender identity protected veteran status or disability.
Equal Employment Opportunity (EEO) Compliance:
We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process please reach out to us via the provided email address below.
For accommodation requests please contact our Human Resources department at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
