Loyalty Marketing Specialist
Loyalty Marketing Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Worldpac is seeking a motivated and detailoriented Loyalty Program Specialist to support the growth and operational efficiency of our loyalty program. Reporting to the Loyalty Program Manager you will play a key role in executing program initiatives providing essential support to crossfunctional teams and ensuring a positive experience for our valued loyalty members. This is an excellent opportunity to contribute to a dynamic program and develop your skills in loyalty marketing and program management.
Responsibilities
Loyalty Program Support & Product Knowledge:
- Develop a strong understanding of our loyalty programs benefits functionalities and how customers utilize it.
- Assist in serving as a knowledgeable resource on the program for internal teams and customers.
- Support the gathering of customer feedback through various channels relaying insights to relevant teams.
- Conduct basic market research tasks to stay informed on industry trends and competitor loyalty programs as directed.
Operational & Vendor Assistance:
- Assist in the daytoday operations of the loyalty program helping to ensure the smooth delivery of program benefits.
- Support the coordination of internal and external partners and vendors.
- Assist with the processes for member enrollment cancellation and the generation of reports on subprogram engagement.
- Support warranty programs by generating reports and identifying opportunities for improvement related to the loyalty program.
- Assist in maintaining the accuracy of internal and external reporting on program performance and member activity.
Marketing & Sales Enablement Support:
- Assist in the creation and organization of product documentation training materials and FAQs to support product launches and program updates in collaboration with marketing and product teams.
- Provide support to the sales team by assisting with the dissemination of program information tools and resources.
- Help relay customer feedback and suggestions for feature improvements.
- Assist in the testing of new loyalty program features and updates providing feedback as needed.
Performance Tracking & Administrative Tasks:
- Assist in the tracking of key loyalty program performance metrics compiling data for review by internal teams.
- Provide support for Salesforce troubleshooting related to the loyalty program assisting with data entry and basic issue resolution.
- Assist in maintaining uptodate vendor account information within Salesforce.
- Serve as an initial point of contact for internal team members and loyalty program members directing inquiries to the appropriate resources.
Qualifications
Qualifications:
- Bachelors degree in Marketing Business or related field (required)
- 12 years of relevant experience in marketing communications merchandising sales agency or retail environment
- Interest in program or product management
- Automotive aftermarket knowledge a plus
Skills:
- Familiarity with Salesforce and data analysis tools (e.g. Excel).
- Experience with basic product management and CRM concepts is a plus.
- Strong verbal and written communication skills.
- Highly organized with good time management skills.
- Ability to work effectively in a team environment.
- Ability to work under time constraints and meet deadlines.
- Adaptable and able to function in a fastpaced environment.
- Basic analytical and problemsolving skills.
- Interest in learning modern marketing and advertising strategies.
- Ability to communicate effectively with various levels within the organization.
Pay Range
EEO Statement /Reasonable Accommodation Notice
Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job please contact for assistance.
Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin disability or veteran status.
Worldpac offers a comprehensive benefits package designed to support the health financial wellbeing and worklife balance of its employees. Key benefits include:
Health and Wellness:
- Medical dental and vision insurance plans to cater to various healthcare needs.
- Health Savings Accounts (HSAs) with company contributions for eligible plans.
- Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
- Employee Assistance Programs (EAP) offering confidential counseling and support services.
Financial Benefits:
- 401(k) retirement plan with company match to assist in future financial planning.
- Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
- Shortterm and longterm disability insurance to protect income during unforeseen circumstances.
Additional Perks:
- Paid time off including vacation days and holidays to encourage rest and personal time.
- Employee discounts on products and services.
Location Type
Required Experience:
Unclear Seniority
Employment Type
Full-Time
