Metro Mobility Internships Undergraduate Intern I

JOB DUTIES:

• Support major initiatives of the Innovative Mobility team including Integrated Services Planning Transit Go Rewards implementation for major events and the Health Through Housing Program.
• Assist with data collection analysis report and presentation development for internal and external stakeholder to guide strategic decision making.
• Engage with consultants and housing staff to identify persistent barriers and develop recommendations for continued program improvements.
• Coordination of onsite events to promote enrollment and engagement in mobility services.

THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:

• Professional or academic experience in social work human services behavioral/public health publicadministrationor a related field.
• Familiarity or experience working with at risk communities including but not limited to people experiencing chronic homelessness.
• Familiarity with research design and analysis and the ability to think critically about program evaluation.
• Comfort in working with individuals that may be experiencing mental health challenges.

About the Customer Communications & Services Section: Metros Customer Communications & Services Section designs produces and manages customerfacing communications that appear on social media buses in print and online.

The Customer Information Technological Resources & Solutions Teamworks to produce digital communication resources to public transit riders for service disruptions manages social media Executive correspondence and several Metro systems and applications.

JOB DUTIES:

• Data collection research & analysis supporting system maintenance upgrades & improvements from rider feedback.
• Administrative tasks: SharePoint upkeep ticketing management documenting general processes.
• Communications: Writing/reviewing general communication reports & notifications responding to rider feedback from social media.
• Testing system updates or changes by participating in and/or coordinating with participants proofing/validating testing scheduling updates or system changes.

THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:

• Experience in customer service or stakeholder communication.
• Strong communication skills and the ability to write/speak for different target audiences.
• Experience with data collecting data entry and general analysis and tools to share or visualize data.
• Selfmotivated skills to communicate needs suggest improvements and work without constant supervision.
• Keen attention to detail and ability to manage competing priorities.

About the Customer Communications & Services Section: Metros Customer Communications & Services Sectiondesigns produces and manages customerfacing communications that appear on social media buses in print and online.

The Service Information Teamworks to design produce and distribute customer facing communications commonly seen on the bus at bus stops on printed materials/brochures signage and more.

JOB DUTIES:

• Assistwith the creation of customerfacing transit information and communications.
• Assist with the twiceannual service change by updating riderinformation materials (predominantly printed products) working closely with the design team.
• Update and refine timetable route maps to ensure they align with King County Metros brand guidelines and streamline design processes.
• Lead the redesign of the timetable brochure booklet under the guidance of senior team members.
• Create and produce bus stop signs and other facility signage.
• Develop a design accessibility guideline tailored for public transit use to be shared with the Service Information team.
• Investigate and apply accessibility guidelines to printed products (including maps and timetable booklets) to ensure inclusivity.
• Design presentation decks to pitch print product improvements to designers and nondesigners.
• Other duties as assigned.

THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:

• Demonstrated fluency in key Adobe software: Illustrator InDesign Photoshop and Acrobat isrequired.
• Assembled a portfolio showcasingtheir ability to use the software listed and how they applied them to a variety of projects. (Directions for uploading the portfolio for this position are in the how to apply section.
• Familiarity with design for accessibility (especially for print) or have a willingness to learn and apply best practices.
• Proactive skills toinitiatetasks and projects without constant supervision. This position is looking for an independent selfstarter who has the ability toidentifyneeds propose solutions and execute plans.
• Graphic design skills. Applicants do not need to be pursuing a degree in graphic design or working as a graphic designer to apply. We welcome anyone with strong graphic design skills to apply.