Manager Process Optimization
Manager Process Optimization
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Job Description
Work Location:
Toronto Ontario CanadaHours:
37.5Line of Business:
Human ResourcesPay Details:
$91200 $136800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience jobrelated knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
The Talent organization is the global function within Corporate HR responsible for the enterprise talent strategy including Talent Management Organizational Effectiveness Talent Acquisition Inclusion & Diversity and Learning & Development.
The Manager Process Optimization position has an enterprisewide mandate supporting Enterprise Learning & Development. Enterprise L&D is responsible for the strategic direction and establishment of learning and development solutions at TD; building capabilities for leaders and employees consistent with TDs business objectives and talent strategy so all colleagues can thrive.
Role Description
Reporting to Sr. Manager Learning Enablement the Manager Process Optimization is a global role responsible for the continuous improvement and streamlining of endtoend learning operations across the Enterprise L&D function. Along with their focus on process optimization the role will also be accountable for owning and maintaining Enterprise L&Ds first line of defence and related business risk control and adherence activities.
This role will work crossfunctionally within Enterprise L&D and across HR to identify inefficiencies in existing workflows own businessrelated risks and controls and recommend improvements to optimize endtoend L&D processes from intake/resourcing to learning needs analysis design development and implementation/delivery. The successful candidate will implement datadriven and evidencebased solutions to achieve and sustain L&D operational excellence.
The ideal candidate possesses a breadth of experience across the project change and risk management domains with expertise in endtoend learning operations design & development processes data analytics tools & technologies and process improvement and risk management methodologies.
Job Requirements
L&D Process Management:
Lead the development of operating models that map current and futurestate processes for functional areas within Enterprise L&D
Collaborate with stakeholders across Enterprise L&D to understand business needs and align on optimization strategies
Partner with HR Compliance and Finance teams to align learning operations with business objectives and regulatory requirements
Lead process improvement initiatives using Lean Six Sigma or other methodologies
Implement workflow automation to enhance efficiency
Develop change management strategies to ensure smooth adoption of process changes
Develop and track key performance indicators (KPIs) and leverage data analytics tools to measure process effectiveness and change impact
Facilitate workshops training onboarding and knowledgesharing sessions to promote and ensure adherence to L&D operations
Monitor industry trends and best practices in process optimization and continuous improvement
Stay updated on L&D best practices digital learning trends and financialindustry skill development needs
Business Governance & Controls:
In support of the first line of defence provide L&D leadership team with information reporting and support to ensure operational risks are appropriately managed
Own endtoend first line risk management activities; work with control function partners (e.g. Risk Legal Compliance AML and Audit) to assess risks develop and implement proactive strategies tactics and programs to effectively manage regulatory and governance issues
Act as a business SME and technical lead on key control initiatives and implement policies/processes/initiatives to meet governance and control guidelines
Ensure business continuity and disaster recovery plans are in place maintained and tested for satisfactory resiliency for critical L&D processes
Qualifications/Skills/Experience
Bachelors degree in Business Operations Management or a related field
10 years of combined experience in business analysis and process management/improvement/optimization; experience in an HR or L&D governance context is highly desirable
5 years of experience leading largescale L&D projects and implementing curriculum on a global scale
Strong knowledge of Lean Six Sigma and other process engineering methodologies (certifications such as Six Sigma Green/Black Belt are a plus)
Strong working knowledge of change management (certifications such as Prosci are a bonus)
Proficiency in data analysis and reporting tools such as Excel SQL Power BI Tableau and Visio
Experience with automation and workflow tools
Excellent analytical and problemsolving skills
Strong verbal and written communication skills with ability to explain complex processes in a clear and logical manner
Ability to lead crossfunctional teams and manage stakeholders at all levels
Ability to work collaboratively in a teamoriented environment while also being able to take initiative and work independently
Exceptional attention to detail and commitment to maintaining the highest standards of operational excellence
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental wellbeing goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and wellbeing benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc. to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Manager
Employment Type
Full-Time
