Workforce Connection Center Specialist
Workforce Connection Center Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Workforce Connection Center Specialist is responsible for customer service to Center job seekers and employers. Conducts initial intake/orientation with job seekers and assists with career portal navigation registration online employment applications and the development of job leads. Provides oneonone and group instruction evaluation job search assistance courtesy phone calls employer onsite recruitment support and actively participates in community outreach activities and provides coverage across centers.
RESPONSIBILITY LEVEL:
Implements strategies to achieve the goals for the organization and . Sustains policies procedures and programs. Typically works on projects and tasks that span 3 12 months.
PRINCIPAL DUTIES:
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him communicating appropriately with supervisor. Follows through on learning skill building and practice necessary to adapt to change.
2. Problem Solving: General supervision regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause interpret data and resolve issues.
3. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
5. Communicate to customers volunteers coworkers and supervisors in a professional manner. Greet clients and be mindful of all clients by actively seeking where you may be of assistance referring items that require further information to supervisors.
6. Recruit clients to the Center and assist in community outreach and resource sharing. Draw on a variety of resources to achieve results.
7. Facilitate group and oneonone instruction using the Goodwills agencywide curriculum and other computer resume and interviewing curriculum and tools. Assist in the development of curriculum and or resources that respond to the specific needs of clients or employers seeking WCC services.
8. Instruct clients in steps and procedures to access computer terminals and to use various software applications including the Internet.
9. Instruct clients on signing up/signing in to the Bullhorn System and make appropriate entries into the system.
10. Review individual progress with client and schedule oneonone coaching as needed. Conduct mockinterviews in preparation for hiring events as needed.
11. Assist in recruiting and maintaining successful relationships with local employers in order to achieve onsite recruitment goals and objectives.
12. Protect confidentiality of all clients in program
13. Maintain a safe and orderly work environment.
14. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalency and a minimum of 1 year experience.
2. Valid drivers license and proof of insurance required. Must have reliable transportation.
3. Experience preferred in a related field such as human resources business management training or counseling.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others striving to work effectively with others who have different perspectives backgrounds or styles. Behave with sensitivity towards differences in cultural norms expectations and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others while ensuring a clear concise and professional communication through reports documentation written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs conditions priorities or opportunities. Monitors how well an approach is working to see if a change is needed recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results through driving tasks to successful completion and closure. Sets high standards for own performance showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly following through on commitments.
PHYSICAL/SENSORY DEMANDS:
Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Repetitive use of hands for computer use. Stand for long periods of time vision required for assessing work sites and for travel required.
When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education experience internal equity market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.
Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan which are subject to change.
In addition to compensation we offer a competitive benefit program that may include medical dental vision short and longterm disability life insurance retirement plan paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs contracted temporary or other job categories.
Equal Opportunity Employer
(SEW)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
