Client Systems Engineering
Client Systems Engineering
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Why Client Systems Engineering at Stryker
At Stryker we are dedicated to improving lives and have a passion for researching and developing new medical device products. The Technical Support organization is part of the Acute Care business unit and supports all products under the Vocera line of products. Vocera empowers integrated intelligent communication for missioncritical workflows in healthcare hospitality energy retail and other mobile work environments. Vocera is widely recognized for developing smarter communication methods that improve patient and customer satisfaction.
Position Description: Vocera now a part of Stryker is looking for a Client Services Engineer(CSE) Your mission will be to provide dedicated services and support to help doctors nurses clinical staff IT organizations and system administrators deliver extraordinary patient care using Vocera solutions. You will be working in a dynamic fastpaced collaborative environment in the postdeployment phase of the customer lifecycle. You will use your technical expertise to investigate issues research solutions create winwin outcomes and deliver excellent customer service via telephone and email. You will use your technical expertise in partnership with clinical leads to implement and optimize solutions providing highquality highvalue enduser experiences.
As a CSE you provide remote services to customers around the world 24*7
Responsibilities
- You will perform system upgrades and database rebuilds for all Vocera platform solutions; this includes architecting planning project management implementing documenting and testing services.
- Copiously document customer information and activity in upgrade case notes and project documentation repositories.
- Lead customer communication coordinating project timelines ensuring timely status updates and issue resolution.
- Tackle problems for customer environments for optimal system uptime.
- Develop and document standard practices and processes authoring knowledgebased articles for internal and external use.
- Review product documentation before new releases knowing the latest on Vocera products and solutions.
Competencies
- Passionate about a quality customer experience and willing to step outside your technology comfort zone to meet Voceras customer needs.
- Enjoy being part of a fastpaced dynamic and highachieving team environment with high expectations.
- Strong organizational and multitasking skills with the ability to lead multiple simultaneous customer projects in both deployment and postdeployment environments.
- Strong analytical skills; adept at troubleshooting and problemsolving
- Excellent written and verbal communication skills with high attention to detail and the ability to develop highquality documentation.
- You should be inquisitive customerfocused hardworking passionate about exploring a variety of technologies and have a strong desire to build your technical expertise.
Requirements
- BS in Computer Science or related field or equivalent.
- 5 years of relevant experience in a customerfacing technical services or support role.
- Experience with administering and resolving issues in Linux systems.
- Demonstrable experience with installing administering and fixing Microsoft serverbased environments including experience with VMs clusters and distributed systems.
- Experience managing Microsoft SQL technologies.
- Collaborate within the company escalating issues and engaging others to solve hard problems.
- Collaborate with Sales Professional Services Technical Support and Engineering teams.
- Provide formal and informal training to customers and partners.
- Perform and deliver system health reports and report product defects and improvement requests.
- Follow QA standard methodologies and be the advocate for a structured and welldesigned QA approach.
Employment Type
Full-Time
