Executive Manager Service Process Excellence mfd
Executive Manager Service Process Excellence mfd
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Job Description
Were looking for an Executive Manager Service Process Excellence (m/f/d) to lead global process improvements in our Customer Service Transformation. You are responsible for driving scalable highquality process designs optimize workflows and implement automation to enhance service delivery. If you are an expert in process optimization Then apply now!
YOUR ROLE AT SIXT
- You implement new or redesigned scalable processes to support business growth and automation while maintaining highquality Service delivery
- You identify opportunities for optimization by analyzing current workflows benchmarking industry best practices and leveraging datadriven insights
- You monitor performance with key KPIs gathering feedback and adjusting processes as necessary to ensure they remain efficient and effective over time
- You drive the planning coordination and of global process rollouts ensuring minimal disruption to operations
- You develop and maintain a global process framework to align with crossfunctional teams and business stakeholders to ensure smooth successful adoption of new processes and systems
YOUR SKILLS MATTER
- Experience You have several years of experience in process improvement operations management with a global focus and a track record of leading largescale transformation initiatives
- Expertise You display indepth understanding of Customer Service business processes systems and organizational changes
- Tools You have proven expertise in Lean Six Sigma Black Belt Celonis or other methodologies process flow diagrams or value stream mapping
- Communication You possess outstanding communication interpersonal and stakeholder management skills.
- Travel You are comfortable with occasional travel
- Data You have a strong analytical mindset with the ability to use data to drive decisions and improvements and outstanding problem solving skills
WHAT WE OFFER
- Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
- WorkLife Balance & Flexibility Benefit from a hybrid working model flexible working hours and no dress code
- Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
- Training & Development Participate in training programs designed for your personal growth and development
- Health & Wellbeing Private health insurance to support your wellbeing
- Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience
Additional Information :
About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
