Receptionist - Melbourne
Receptionist - Melbourne
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Job Description
Maximise the number of patient appointments and manage the appointment book
Manage phone incoming phone calls
Provide quality customer service to members and staff
Raise accounts and receipt payments
Comply with HCF Dental Quality Management System and HCF policies and procedures
Support the Practice Manager and Dentist in Charge and in actively fostering teamwork and efficient running of the dental centre
This is a 6month fixed term contract.
KEY TASKS
Customer service
Provide courteous prompt and correct responses to all enquiries received
Answer the phone within KPI and assist at all times of the day to monitor calls in the queue
Management of the appointment book
Maximise the number of patient appointments minimise gaps
Create reschedule and cancel appointments as required
Perform followup phone calls on patient recalls within KPIs
Perform followup phone calls on patient cancellations
Confirm eligibility of members
Process the daily SMS confirmations and confirm appointments by phone as required
Monitor the appointment mailbox and respond within the KPI of 4 working hours
Front desk service
Monitor patients and activity in the reception area keep clean and tidy
Arrive patients and assist emergency patients in accordance with HCF Dental requirements
Collect medical history forms in accordance with HCF Dental requirements
Raise patient accounts claim benefits and receipt gap payments
Maximise the number of patients who are correctly departed (pay account make next appointment)
General office functions
Actively followup payment of gap accounts up to 30 days and record actions in D4W
Assist with refunds credit adjustments and benefit issues
Prepare attendance certificates as required
Prepare external mail and mail bags for collection
Receive and deliver incoming goods including RACE laboratory items
Responsibilities associated with early opening and late closing
Liaise with other Dental Centres regarding patient files as required
File archiving and destruction
Daily banking
Balance takings at end of day and prepare end of day reports.
Archive patient records and retrieve from archive on authorised request
Liaise with DCN admin team in respect to information release and referral letters
Report any fraudulent behaviour or activity
Other tasks allocated by Senior Receptionist or Practice Manager
SKILLS EXPERIENCE AND QUALIFICATIONS
Essential
Neat appearance and personal presentation
Competent in appointment booking and accounts systems
Ability to maintain a high degree of confidentiality tact and diplomacy
Knowledge of Dental Centre systems
Desirable
Experience as a Dental Assistant or interest to be cross trained in this area
Knowledge of D4W
Microsoft Outlook Excel and Word
Qualifications in first aid
About HCF
At HCF our purpose is to bring our human touch to healthcare. Since 1932 weve been putting our members and their health first. As Australias largest notforprofit health fund we cover over 1.9 million members with health life travel and pet insurance and our vision is to make healthcare understandable affordable high quality and member centric.
We want to be true health partners to our members easily guiding the healthcare choices that are right for them. At HCF our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward walk in their shoes stay human make it better and get there together.
Culture & Benefits
Purposedriven passion
Were united by a common purpose: to make healthcare affordable understandable high quality and memberfocused.
Wellness and worklife balance
Well empower you with the necessary skills and tools to support your personal wellbeing journey ensuring you perform at your best. Our offerings include:
50 subsidy on HCF hospital and/or extras cover
18 weeks of parental leave for all new parents
Mental health and wellbeing programs including workshops fitness classes flu vaccinations skin checks and more
Discounts on HCFs products including life pet and travel Insurance as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees irrespective of their unique characteristics including age ethnicity cultural or spiritual background gender identity disability education and socioeconomic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process please reach out to Talent Acquisition to discuss.
We encourage applicants to submit their applications at their earliest convenience as at HCF we review applications as they are submitted and may have filled the role prior to the job closing date.
Employment Type
Full-Time
