Senior Technical Support Engineer

Join TRG Screen: Building WorldClass Teams. One Expert at a Time.

Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation

At TRG Screen were not just redefining how organizations manage their subscription expenses were shaping the future of the industry. With cuttingedge solutions and a commitment to excellence we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.

Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen your talent and ambition will find a home where opportunities for growth and advancement abound.

About TRG Screen

TRG Screen is the leading provider of market data and subscription management technology and automation solutions tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management usage management compliance reporting and comprehensive managed services which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services including market data research software licenses consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage enabling them to proactively manage subscription costs at scale conduct more informed vendor negotiations improve governance and avoid unnecessary spending on these missioncritical business services. TRG Screen is headquartered in New York City with offices in Europe and Asia as well as a 24x7 client support center in Bangalore India.

TRG Screen is a portfolio company of Vista Equity Partners one of the worlds largest and most respected private equity firms.

The Role

We are looking for a highly analytical and detailoriented Senior Technical Support Engineer to join our Operations Team. This role is responsible for providing technical support to our global customers. This person will be responsible for responding to support requests proactively identifying and resolving issues and contributing to process improvements. The successful candidate will work closely with internal teams and customers providing technical support services. A proactive approach strong problemsolving abilities and the ability to work collaboratively across different functions are essential for success in this role. As this role will support our teams and clients globally the successful candidate will be required to work a shift pattern of 2pm 10pm with occasional offhours work based on customer requirements.

Responsibilities

• Install and Support Custom Software in Windows Server environments.
• Manage and troubleshoot on IIS web servers including application deployments and configurations.
• Implement and maintain SQL Server databases including performance tuning backups and recovery.
• Develop and optimize SQL queries and stored procedures.
• Work with Azure SQL databases including deployment management and performance monitoring.
• Utilize and manage BacPac files for database migrations and deployments.
• Collaborate with other IT team members to support and improve the overall IT infrastructure.
• Document system configurations procedures and troubleshooting steps.

Qualifications

• Bachelors degree in Computer Science Information Technology or a related field preferred.
• 5 years of experience administering Windows Server environments.
• 5 years of experience managing and troubleshooting IIS web servers.
• 5 years of experience with SQL Server database administration including writing complex SQL queries and stored procedures.
• Experience with Azure SQL Database including deployment management and performance monitoring.
• Experience working with BacPac files for database migrations and deployments.
• Strong understanding of networking concepts and protocols.
• Excellent problemsolving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and documentation skills.
• Experience with scripting languages (e.g. PowerShell) is a plus.
• Relevant certifications (e.g. MCSA MCSE Azure certifications) are a plus.

Join TRG Screen and unlock your potential in an environment where innovation thrives opportunities abound and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.

At TRG Screen we understand that diverse and inclusive teams are not just beneficial they are essential to our success. We recognize that embracing diverse perspectives backgrounds and experiences fosters innovation enhances problemsolving capabilities and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued we empower our world class teams to thrive excel and drive positive change.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities ages genders and abilities are encouraged to apply.