Customer Experience Research Analyst
Customer Experience Research Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
As the Customer Experience Research Analyst you will lead consumer research initiatives that identify insights to guide and inspire strategies experiences and innovation to achieve profitable growth. You will report to the Director of Customer Insights & Experience.
We are embracing a hybrid working environment and you can work both in the office and from home but will need to be available to work out of the office 3 days per week. #LIHybrid
Essential Responsibilities:
- Lead the design and of qualitative and quantitative customer research projects to guide and inspire customer strategies as it relates to experience design product design and marketing
- Manage Continentals proprietary customer research panel and ensure panelists are engaged and the panel is a goto source for ongoing data and insights
- Provide factbased customerfocused recommendations to guide positive outcomes for Continentals shortand longterm results
- Be an internal champion for the customer creating understanding and empathy for the customer by representing their voice as it relates to their experience with Continental brands what they need and how those needs can best be met. Develop personas customer journey maps and service blueprints to visualize customer experiences and identify opportunities for improvement
- Leverage syndicated and macro trend data (e.g. population demographic attitudinal behavioral) to anticipate possible effects and opportunities
Skills for Success:
- Education: Bachelors Degree required (preferably in psychology anthropology human factors sociology behavioral economics statistics or business).
- Experience: Three 3 to five 5)yearsof customer research user experience research service design or insightsbased role(s). Minimum of 2 years of experience with qualitative research design moderation of customer interviews or focus groups. Experience managing customer panels and understanding of quantitative survey design and data analysis. Experience with service design methodologies and tools (service blueprinting journey mapping etc..
What Sets Us Apart:
Continental Properties is a great place to work as evidenced by our consecutive Top Workplace awards. Here are some of the reasons that our team members vote for us as a Top Workplace:
- A company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities training and tools essential to achieving a successful and meaningful career
- Industryleading compensation and benefits package including Medical Dental and Vision Plan options flexible spending accounts for medical and dependent care reimbursement 401(k) with company match and company provided life and disability insurance
- An excellent work environment with potential for longterm growth in the industry paid professional memberships and professional activities (conferences and workshops) and a tuition and certification reimbursement program
- Paid holidays and lucrative vacation time; half days on Fridays during designated months
- Participation in our Building Above and Beyond (BAAB) incentive program that rewards team members based on the success of the company as measured against clearly defined goals
- For team members who are interested informal offsite gatherings and company sponsored lunches on a monthly basis
- 6weeks paid parental leave with familyforming & fertility benefits (up to 12weeks for birth mothers)
- Ondemand mental health support and an employee assistance program
- You Belong Here Committee focused on promoting and inclusive and equitable work environment
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
We comply with the Americans with Disabilities Act (ADA) and all applicable state and local fair employment practices laws and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents the communities we serve and our coworkers all applicants are required to pass a postoffer criminal background check prior to joining the Continental team
Required Experience:
IC
Employment Type
Full-Time
