Support Engineer
Support Engineer
Posted on :
10-04-2025
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1 Vacancy
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Job Description
Sonar solves the trilliondollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent intentional adaptable and responsible code. Clean Code produces software that is maintainable reliable and secure allowing development teams to spend less time fixing issues and more time innovating. With Sonar and by employing the companys Clean as You Code methodology organizations minimize risk reduce technical debt increase productivity and derive more value from their software in a predictable and sustainable way.
Sonars opensource and commercial products SonarLint SonarCloud and SonarQube support over 30 programming languages frameworks and infrastructure technologies. Trusted by more than 500000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code Sonar is integral to delivering better software.
To sustain the growth of our customer portfolio and to extend our services offering we are looking for Support Engineers to join our Support Team. On top of joining a fastgrowing and innovative company you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole.
The impact you can have
As a Support Engineer you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner Sonar you will represent the customer voice in product discussions.
On a daily basis you will
- Help customers integrate our solutions across their development pipeline. It means helping the technical integration with developer IDE ALMs and Continuous Integration chain; the integration to software lifecycle (SCM build test) and the integration to existing business applications (authentication database etc..
- Drive technical issues to resolution: from the qualification of customer concerns to conducting an indepth technical investigation managing customer relationship all along the way.
- Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
- Work with the rest of the team to listen challenge and refine customers feedback to feed discussions with products teams and shape product evolutions.
- Have a voice in enhancing the way we work.
The skills you will demonstrate
- 5 years of experience in maintaining and delivering highquality software with Software engineering best practices.
- 3 years experience using or administrating a DevOps pipeline: SCM (e.g. Git SVN) IDE (e.g. Visual Studio IntelliJ) CI (e.g. Jenkins Pipelines Azure DevOps BitBucket GitLab). More than acronyms these are the tools that our customers use and that our products integrate with.
- Experience with systemwide deployments. Because sometimes an issue is not caused by the application itself but by the network the underlying server the database or else.
- Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
- Team player receiving and giving feedback as well as sharing knowledge.
- Cando attitude: challenging the status quo leading and contributing to key improvements and innovations.
Life of a Support Engineer at Sonar
Curious about the life of a Support Engineer at SonarSource Readthis blog postcreated by one of our Support Engineers which gives a clear picture of what the role entails and what makes this a unique opportunity.
Words from the team
We are today a squad of 24 people coming from 7 different countries. We take any opportunity to learn from each other and grow our expertise. We provide support via a support portal that sustains the collaboration and provides the isolation required for advanced investigations.
The variety of customers makes each investigation a unique opportunity to learn about code quality security and DevOps.
At Sonar our team is considered as a group of product experts who are spreading Sonar guidelines for code quality and security outside of the company. This balanced relationship with the other teams helps to have fruitful internal collaboration.
Feel ready to join the team Apply and we will soon get in touch with you.
SonarServices team.
Why you will love it here
We value a safe work culture founded in respect kindness and the right to fail.
We hire great people we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500 SonarSourcers from 35 different nationalities can relate!
Worklife balance a healthy worklife balance is very important at Sonar.
Flexible hours we schedule our days in order to be effective at work while also being able to enjoy lifes important moments.
We promote continuous learning in an everchanging industry learning new skills is the key to growth and success! Were happy to support all employees in this journey if desired.
What we do
As Home of Clean Code Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike.
The company was formed to develop the opensource tool SonarQube which has since become the goto standard in code quality management. We strive every day to pave the way for developers tackling the toughest issues headon and pushing the limits of whats possible.
Who we are
At Sonar we believe in people dedication and innovation. Were a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride!
Our Core Values are: Smarter Together Excellence Innovation and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization.
If you want to learn more about our culture check out our blog post.
Join us; well be smarter and stronger together!
Sonar is an equalopportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zerotolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship age veteran status disability or any other legally protected status.
Employment Type
Full-Time
Key Skills
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