Customer Care Representative-Associate

Address:

We have an exciting opportunity for you to join our team of Dedicated Customer Care Representatives.

Who we are:
FedEx is the largest express transportation company in the world connecting more than 220 countries and territories. We work every moment to deliver the most important package of someones day and this is just part of our story. Weve made logistics and warehousing into a science. 530000 team members strong we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big and so are our dreams. Join us and lets write our next chapter together.

What you will be doing:
Joining our frontline team to be the first point of contact for our larger customers building loyalty and trust in FedEx business through an exceptional level of proactive customer care
Proactively providing accurate information and guidance to our customers via voice chat or email
Advising our customers on how to use FedEx services and tools
Helping our customers resolve servicerelated issues and identifying optimal longterm solutions
Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
Identifying new opportunities to grow business with our customers
Working together with other teams at FedEx to make every customer experience outstanding

What do you bring with you:
Experience in customer service roles sales experience is a plus
Excellent communication skills
Computer literacy and ability to easily navigate between different screens and systems
Commercial awareness and problemsolving mindset to find the best solution for the customer
Positive attitude and ability to work under pressure
Confidence empathy and friendliness to offer excellent experience to our customers
Flexibility in adapting to dynamic business environment
A desire to work in an international fastpaced team

What do we offer:
Attractive compensation package
Training to get you started and onthejob learning opportunities
Extensive learning resources to further develop your skills and knowledge including online language courses
Tuition Assistance Program *applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reducedrate shipping
Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas individuality and dreams to our global community. Feel good about where you work. Choose your career path were ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company
FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 Worlds Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members who are tasked with making every FedEx experience outstanding.

Our Philosophy
The PeopleServiceProfit philosophy (PSP) describes the principles that govern every FedEx decision policy or activity. FedEx takes care of our people; they in turn deliver the impeccable service demanded by our customers who reward us with the profitability necessary to secure our future. The essential element in making the PeopleServiceProfit philosophy such a positive force for the company is where we close the circle and return these profits back into the business and invest back in our people.
Our success in the industry is attributed to our people. Through our PSP philosophy we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their wellbeing and value their contributions to the company.

Our Culture
Our culture is important for many reasons and we intentionally bring it to life through our behaviors actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems infrastructure and processes our culture makes us unique and is often a differentiating factor as we compete and grow in todays global marketplace.