GUCCI Associate Store Director - Troy Somerset Mens
GUCCI Associate Store Director - Troy Somerset Mens
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Job Description
Summary
If you are a Dreammaker this is the place for you. Together well create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job Description
Role Mission
As a Gucci Associate Store Director you will effectively lead and support all activities to achieve store business objectives demonstrate the unsurpassed service culture and take responsibility for human resource management while driving associate development. You will perform with high integrity in operation and loss prevention compliance as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills with both external and internal clients. As the Associate Store Director you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.
Key Accountabilities
Business Leader
- Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients ensuring the highest level of customer service is provided;
- Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through as well as alignment with new product launches;
- Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support;
- Clearly understands company set KPIs and exhibits the ability to identify strategies when performance standards are not met;
- Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.
Client Development
- Lead the team to consistently establish client relationships and propose local events through continuous networking;
- Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
- Support the development implementation and of company CRM initiatives by providing action plans to the team;
- Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;
- Monitor monthly CRM database reporting.
Operations
- Partner with the Store Director to recap monthly store performance in endofmonth format and report current business trends to cover every aspect of the business including competitor performance;
- Adhere to and enforce all company policies and procedures including Operations Human Resources and security standards;
- Comply with all Loss Prevention quarterly selfaudits monthly cycle counts incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
- Process incoming and outbound merchandise requests and shipment daily;
- Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
- Support and maintain visual merchandising standards set by worldwide headquarters;
- Maintain full organization of company assets per the backofhouse and frontofhouse guidelines provided by headquarters.
Talent Management
- Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
- Assist with the performance checkin process for all store employees and set annual employee goals;
- Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;
- Attract recruit and retain a high performing team and build a talent pipeline through networking and competitive shopping;
- Support a consistent and branded onboarding experience for all new hires;
- Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.
Key Requirements
- Minimum of 46 years of sales management experience in retail luxury retail or servicerelated industry;
- Bachelors Degree is preferred;
- High degree of ethics professionalism integrity and ability to inspire trust and influence a team;
- Ability to analyze selling reports identify business trends and react quickly to the needs of the business;
- Must possess an entrepreneurial vision;
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
- Ability to manage multiple tasks in a fastpaced environment;
- Proficiency with Microsoft Office software including Word Excel PowerPoint and Outlook;
- Commercial awareness and strong business acumen;
- Strong verbal and written communication skills;
- Excellent organizational skills;
- Passion for the Fashion Industry;
- Flexibility to work a retail schedule which includes evenings weekends and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically ClientCentric mindset;
- Approach activities and relationships with a methodology that promotes Flat Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts actions and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done raising the bar for performance and taking accountability for own actions
Agile Advocate
- Driven by the sense of urgency promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trustbased relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging selfexpression valuing and amplifying each persons uniqueness
Build
Continuous Learner
- Is selfaware curious to learn and seeks feedback from others to continuously grow always putting improvement over comfort
Talent Builder
- Provides constructive and ongoing feedback coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States.
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in becoming a Gucci Dreammaker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process please contact us by email at .
When contacting us please provide your contact information the role you have applied to and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
EOE M/D/F/V
Job Type
RegularStart Date
Schedule
Full timeOrganization
Gucci America Inc.Required Experience:
Director
Employment Type
Full-Time
