Intake Specialist
Intake Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Intake Specialist I will answer the KKI central referral line and gather and document patient clinical demographic and insurance information. This person represents the Institute as a key point of contact for external and internal customers and will provide prompt courteous customer service to all callers.
Responsibilities
1. Answer incoming calls to the KKI central referral line; reply to written requests for information and/or appointments from patients families external referral sources and KKI employees.
2. Obtain and document patient clinical demographic and insurance information in AS400 and Intake Form on the KKI Intranet.
3. Search for and document previous appointments or requests for services by internal/external referral sources.
4. Communicate with appropriate staff for approval or appropriateness of referral. Follow up with staff and complete all documentation. Finalize the intake by communicating disposition to family and/ or referral source.
5. Create appropriate referrals for appointments to be scheduled in IAMS.
6. Schedule appointments with the Care Center and/ or Clinic Coordinators based on Clinic Policy. Assure that this process is complete and that appointments have been entered in IAMS.
7. Notify Clinical Care Associates of any critical information regarding appointments insurance referrals Letters of Guarantee etc. as needed.
8. Check all documentation for grammar spelling accuracy and completeness.
9. Maintain daily log of intakes done including: number of calls types of callers durations of calls etc.
Qualifications
QUALIFICATIONS:
Must be proficient with use of MS Office Suite including Word and Excel.
Familiarity with schedulingrelated software.
Individual must demonstrate competence across all age groups due to the diversity of the children and families served by KKI.
Clinical care focus is on the neonate pediatric and adolescent populations as well as some adults with disabilities.
EDUCATION:
AA/AS degree preferred or equivalent college credits in Business or related area.
EXPERIENCE:
12 years of fulltime employment in a health care setting.
Minimum pay range
Maximum pay range
Required Experience:
Unclear Seniority
Employment Type
Unclear
