Technical Support Advisor
Technical Support Advisor
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
Job Description
As a Technical Support Advisor you will be responsible for:
- Provide customer support through all communication channels within our Service Level Agreements.
- Speaking to our customers to deliver a structured solutions with confidence.
- Continuously develop your knowledge of our industry and our customer base so that you understand our customers needs.
- Demonstrate and deliver exceptional problem solving and trouble shooting skills to gain a full understanding of the customers query.
- Whilst speaking to customers gain an understanding the customers business generate leads for our sales department by recommending alternative products and services that could save the customer money and time.
- Ensure excellent customer service and call standards are delivered at all times.
- Take ownership of customer interactions and constantly strive for customer satisfaction
- Demonstrating the ability to get to know the organisation inside and out and proactively acting upon your intuition because you know what is right for the business and for its customers
- Showing a genuine interest level of care and pride about the organisation and the experiences that people have both internally and externally that you are accountable for creating through your behaviour
- Proactively sharing ideas and best practice with a continuous focus on improvement and finding new and better ways to contribute to the ongoing growth and success of our business
- Displaying a level of resilience and determination to make a difference
- Seeking continuous feedback for personal development and demonstrate the ability to respond to it appropriately.
Qualifications
- High school diploma or equivalent
- Typically at least six months of customer service experience
- Very good command of spoken and written English
Preferred Skills/Experience
- Effective interpersonal and verbal communication skills
- Good problemsolving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting fastpaced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
