Claims Coordinator
Claims Coordinator
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Are you looking for a company who believes in worldclass employee culture and focuses on growing YOU professionally
Welcome to Alpine Intel a leader in the property insurance intelligence industry. We are currently seeking a Claims Coordinator tojoin our growing team inCharlotte NC.
The primary responsibility for a claims coordinator is to provide the highest level of service and support to Alpine Intel customers. The claims coordinator works to facilitate and own the journey of investigation assignments from initiation to delivery. This includes gathering accurate assignment information from external and internal sources entry of client and assignment information providing accurate information around the companys service capabilities and project status requests scheduling investigations for the field Operations team and resolving issues that prevent the assignment from moving to the next project phase.
What DoesAlpine IntelOffer You
- Competitive Compensation Package
- Bonus Opportunity
- Career Growth
- A Diverse & Positive Work Environment
- Professional Development
- Employee Referral Bonus
- Medical Vision and Dental Insurance Coverage
- 401K with Match
- HSA and HRA (Employer contributions)
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid ShortTerm and LongTerm Disability
- Tuition Reimbursement
- Paid Time Off and Holidays
Duties and Responsibilities:
- Handle a high volume of calls in a fast paced environment answering a minimum of 50100 calls per day.
- Coordinate assessments daily with technicians and endusers.
- Work on all assigned claims until completed by making outbound calls daily and/or sending emails.
- Be detailed in all notations to properly communicate to the team.
- Interface with insurance adjusters to provide regular updates on assessment progress.
- Produce a timely turnaroundtime per claim to ensure absolute customer satisfaction.
- Field enduser customer service escalations as required.
- Build and maintain relationships with the assessing technicians.
- Provide timely internal progress reports to the Alpine Intel Management Team.
- Perform other duties as assigned.
Minimum Qualifications:
- Must be detail oriented with the ability to handle multiple tasks simultaneously.
- Ability to apply criticalthinking problemsolving and decisionmaking in order to prioritize workload and proactively prevent problems
- Must be adaptable with the aptitude and willingness to learn new skills and techniques.
- Must be extremely well organized with the ability to deliver fast and accurate turnaround times.
- Excellent written and verbal communication skills.
- Must be team oriented and enjoy serviceoriented work.
- Demonstrate adaptability and flexibility and perform additional tasks as needed.
- Must have superior customer service skills.
- Must have excellent overall computer skills.
- Must meet or exceed company aptitude standards regarding overall computer and technical proficiency.
- Must conduct business in an honest and ethical fashion at all times.
Physical Requirements:
- Works in an office environment and uses a computer telephone and other office equipment as needed to perform duties.
- Noise level in the work environment is typical of that of an office.
- Incumbent may encounter frequent interruptions throughout the workday.
- Regularly required to sit talk or hear; frequently required to use repetitive hand motion handle or feel and to stand walk reach bend or lift up to 25 pounds.
To learn more about us visithttps://alpineintel/.
Alpine Intelis committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an EVerify participating employer.
Required Experience:
IC
Employment Type
Full Time
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