Renewal Account Manager II

We are seeking a proactive and resultsdriven Renewal Account Manager to oversee and manage the renewal process for clients in our existing customer base. The ideal candidate will have a proven track record in renewals management a deep understanding of the sales cycle and the ability to build strong relationships with customers.

If you are a resultsdriven professional who thrives in a fast paced environment we would love to hear from you.

About the team

As a Renewal Account Manager you will work closely with the sales and customer success teams to ensure a seamless renewal process. The ideal candidate will work closely with customers internal teams channel partners and external stakeholders to ensure seamless contract renewals identify upsell opportunities and maintain strong customer relationships.

About the Role

This role requires an individual with excellent communication skills and a strong understanding of customer needs. You will be expected to analyze customer data forecast renewal rates and develop strategies to address potential churn. This role is crucial for driving customer retention and maximizing recurring revenue.

In this role you will be responsible for the following:

Renewal Management:

• Own and manage the renewal lifecycle of assigned accounts ensuring timely contract and revenue retention

• Proactively engage with customers and channel partners to confirm renewal intentions and address any potential obstacles

Account Management:

• Serve as the primary point of contact for clients regarding renewals upgrades and transactional spendrelated inquiries

• Conduct and drive quote reviews and/or contract reviews with key stakeholders to understand their needs budget cycles and renewal processes

Revenue Growth:

• In conjunction with the sales team identify opportunities for upsell and crosssell within existing accounts to increase customer value

• Collaborate with sales and customer success teams to ensure seamless account transitions and a unified customer experience

Data Analysis & Reporting:

• Forecast consistently and with high degree of accuracy

• Analyze renewal data and transactional spend patterns to forecast renewal outcomes and identify trends

• Maintain accurate and uptodate account records in the CRM system providing regular reports on renewal performance.

Problem Solving:

• Address and triage any customer concerns or challenges during the renewal process

• Work closely with product finance and support teams to ensure customer satisfaction and renewal success

• Help develop playbooks and strategies and cross train junior team members

The skills youll bring include:

• 2 4 years of experience in SaaS renewals with a proven track record of exceeding renewal targetS.

• Fluency in German and English

• Cyber Security industry experience is a plus

• Experience with CRM systems (e.g. Salesforce Netsuite)

• Demonstrated selfstarter curious and solution focused

• Strong initiative positive attitude and both the ability and willingness to learn technical concepts

• Customerfocused mindset with a commitment to delivering exceptional service

• Detailoriented and highly organized with a focus on accuracy and followthrough

• Collaborative team player with the ability to work crossfunctionally

• Strong communication & interpersonal skills

We know that the best ideas and solutions come from multidimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact please dont be shy apply today.

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology services and communityfocused research simplify the complex for security teams helping them reduce vulnerabilities monitor for malicious behaviour be in 10 places at once and shut down attacks. Were on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10000 customers across 140 countries Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity age national origin disability protected veteran status or any other status protected by applicable national federal state or local law.

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