Lead Customer Success Manager

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and fearless risktaking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T you wont just imagine the futureyoull create it.

Serve as the primary postsale consultative partner leveraging indepth industry and product knowledge to drive customer satisfaction maximize product value and ensure effective adoption and utilization ultimately enhancing client relationships and delivering measurable business outcomes.

Key Roles and Responsibilities:
Customer Relationship Management: Serve as the primary point of contact for customers fostering longterm relationships to become a trusted advisor and staying proactively engaged to ensure the product or service is functioning as intended and adding expected value.
Product Expertise and Strategic Recommendations: Leverage deep knowledge of client industries products and market roles to provide expert guidance enhance customer awareness and make strategic product recommendations while identifying renewals migrations upsell and crosssell opportunities to achieve desired customer outcomes.
Performance Tracking and Strategic Development: Monitor customer usage satisfaction risk and success metrics providing regular reports and insights and assisting in the development of strategic direction and positioning of focused projects to drive customer engagement retention and growth.
Knowledge Transfer and Feedback Loop: Conduct knowledge transfer through delivering training and minimal technical guidance providing feedback to product development teams on service offering improvements and conducting complex work unsupervised with extensive latitude for independent judgment.

Job Contribution:

Education/Experience:

Bachelors degree (BS/BA) desired. 5 years of related experience. Certification is required in some areas.

An experienced professional recognized as an expert creatively resolving complex issues with broad and indepth knowledge. Leads significant projects with strategic autonomy influencing executive decisions.

Mentors less experienced staff implements longterm plans impacting the organization and frequently collaborates with senior leadership.

Supervisor:

No

Relevant Material Job Duties for which Criminal History may have a direct adverse and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment

Contact with Customers/Candidates/Clients

Safety Sensitivity (Vehicle/Tool/Machine Operation if applicable)

Handling/Proximity to Sensitive Information.

Our Lead Customer Success Manager $130700.00$196100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50 off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone.

A career with us a global leader in communications and technology comes with big rewards. As part of our team youll lead transformation surrounded by trailblazing industry leaders like you. Youll be empowered to go above and beyond making a difference through companysponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where youre at in your career trajectory youll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T youll be a part of something greater do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal State and local laws.

Ready to close the deal on a career with AT&T

Apply today.

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.