Lead Supervisor - Customer Care
Lead Supervisor - Customer Care
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$ 92185 - 115232
1 Vacancy
Job Description
- Supervises team members to handle inbound customer telephone calls with maximum productivity a highquality customer service and adherence to policy and procedures.
- Responds to escalated customer complaints.
- Provide coaching counseling and performance feedback to both CSR and supervisory team members. Handle routine personnel issues.
- Contribute to establishing and maintaining a work environment that is customerfocused recognizes achievement rewards high performance and promotes opportunity.
- Perform supervisory standby duty as required during weekends or emergency situations.
- Respond to PSC inquiries as needed.
- BS/BA Degree preferred. 5 years of strongly related experience may be considered in lieu of a BS/BA Degree.
- Minimum 5 years of experience in the customer service field and 3 years of supervisory experience.
Company:
NY STATE ELECTRIC & GAS CORPMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .
Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date:
Required Experience:
Manager
Employment Type
Full Time
