IT Support Technician
IT Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled IT Support Technician (L1 & L2 to join our dynamic team. This role will be responsible for providing technical support troubleshooting and resolving a variety of ITrelated issues for our employees and clients.
Key Responsibilities:
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Provide 1st and 2nd level technical support (L1 & L2 to staff and clients
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Troubleshoot and resolve hardware software and networkrelated issues
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Install configure and maintain IT equipment (desktops laptops printers etc.
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Assist with system upgrades software installations and configurations
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Respond to helpdesk tickets and escalate issues as necessary
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Monitor and maintain IT infrastructure and networks to ensure optimal performance
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Provide support for cloudbased platforms and applications
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Document technical issues and resolutions for future reference
Requirements:
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Grade 12 / National Senior Certificate
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A relevant qualification from a South African TVET college or university in IT or a related field (e.g. National Diploma in Information Technology)
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Minimum of 12 years experience in IT support (L1 & L2
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Strong understanding of networking troubleshooting and system maintenance
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Proficiency in Windows and macOS operating systems and common business software
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Familiarity with cloud services (e.g. Microsoft 365 Google Workspace)
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Excellent communication and problemsolving skills
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Ability to work independently and as part of a team
Salary & Benefits:
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Marketrelated salary based on qualifications and experience
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Paid annual leave and sick leave
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Medical aid subsidy or access to a company medical scheme (if applicable)
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Provident fund or retirement contributions (if applicable)
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Employee training and development opportunities
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Employee wellness programme
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Supportive and collaborative team environment
If you are a proactive and techsavvy individual who enjoys helping others and solving IT problems we want you on our team!
- Marketrelated salary based on qualifications and experience
- Paid annual leave and sick leave
- Medical aid subsidy or access to a company medical scheme (if applicable)
- Provident fund or retirement contributions (if applicable)
- Employee training and development opportunities
- Employee wellness programme
- Supportive and collaborative team environment
Employment Type
Full Time
