Senior IT Technician
Senior IT Technician
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$ 55000 - 75000
1 Vacancy
Job Description
About Us:
We are a nationwide network of locally owned businesses providing comprehensive IT services to small and mediumsized businesses in the Chicago Metro/Northwest Indiana area. TeamLogic IT is a recognized Managed Services leader consistently ranked in the top 100 on the annual MSP Mentor list of the Top 501 worldwide company rankings of progressive managed IT services providers. Recently awarded Channel Futures MSP 501 MSP of the Year. We offer networking security data and email services as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
Description:
The Senior IT Technician requires both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. The Senior IT Technician works jointly with sales to provide pre and postsales support including tasks such as discovery meetings site visits proposals and presentations technical assessments implementation and ongoing technical account management. A positive serviceoriented
personality is a must.
Senior IT Technician Responsibilities:
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory File & Print services DNS DHCP.
Network firewall and switch administration and maintenance.
Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.
Some network and server solution design and architecture.
Three years of experience in a clientfacing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and timemanagement skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Resultsoriented selfmotivated energetic professional reliable and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level extraordinary customer service skills strong multitasking and organizational skills
Experience architecting provisioning deploying and supporting Windows servers and associated VMs
Experience provisioning and supporting cloud server environments like Azure and AWS
Sales training/experience is a plus
CompTIA Net and/or CompTIA Security
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIECisco certifications a real plus
We offer competitive wages (based on experience) challenging work career opportunities a pleasant work
environment and ongoing training.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Senior IC
Employment Type
Full-Time
