Senior IT Support Technician
Senior IT Support Technician
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$ 78077 - 99648
1 Vacancy
Job Description
Summary
- This position is open until filled with a first review date scheduled for Tuesday April 1st.
Priority will be given to candidates who submit their application
on or before Monday March 31st at 11:59 p.m. Pacific Time.Are you a tech enthusiast who loves solving problems and keeping systems running seamlessly
Join us as a Senior IT Support Technician where youll play a key role in ensuring the smooth operation of hardware software and VOIP systems. Youll install modify and repair technology to keep our City facilities connected and running efficiently. Beyond troubleshooting youll empower users by providing expert technical assistance training and clear documentation that makes complex systems easy to understand.If youre a problemsolver with a passion for technology and leadership this is your chance to make an impact in a dynamic fastpaced environment.
Apply today and be part of a team driving innovation and excellence!Required Education and Experience:
- Graduation from high school or GED equivalent; and
- Four 4 years of experience with database development and management including one year of supervisory or leadership experience.
- Bachelors degree in computer science or other specific area of study as deemed applicable may substitute for two 2 years of experience.
- Associates degree in computer science may substitute for one 1 year of experience.
Preferred Qualifications:- Bachelors degree in computer science or associated field.
Available Schedule:
- 8 hours daily Monday Friday
Compensation & Information on Benefits
This position is part of the NonRepresented employee group.
Learn more about our benefits HERE.
The anticipated hiring range for theSenior IT Support Technicianposition is $37.54(first step) to $39.41or $41.38(second or third step).The City of Medford determines starting pay based on an evaluation of relevant education experience andqualifications as provided by the applicant in their application materials alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Six steps are included in this salary range allowing opportunity for annual movement through the steps.
Healthcare Benefits:- Medical vision and dental benefits for employee and family paid at 100 by the City with the opportunity to buyup to a lower deductible plan
- Life and Accidental Death and Dismemberment insurance policy value of $50000 paid by the City
- Longterm disability insurance provided by the City
- Health Reimbursement Account (HRAVEBA) contributions provided by the City
Retirement Benefits:- Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
- PERS is 100 fully paid as the City pays both the employer and the employees 6 contributions
- Deferred Compensation retirement plan (Section 457 Plan) for employees retirement planning
Additional Benefits:- Paid vacation sick leave and holidays
- Employee Assistance Program (EAP)
- The Citys Wellness Program promotes physical social emotional intellectual financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
- Access to the Citysfully equipped fitness center24/7
Examples of Job Duties
Essential Functions of the Position:
- Supervises staff including assigning work scheduling providing guidance employee development hiring disciplinary recommendations etc.
- Responsible for conducting performance management reviews and evaluations of direct reports.
- Verifies and approves employees scheduled hours time off and overtime; provides hours to the payroll department for timely processing.
- Installs configures and implements new software and new hardware as required.
- Manages onboarding and offboarding process of users assist with Active Directory Office 365 console and VOIP user account maintenance.
- Plans researches and purchases hardware and software applications based on the needs of the users. Coordinate the deployment of hardware and software with service desk staff and users.
- Upgrades and maintains computers components and peripherals including tests diagnoses and repairs.
- Provides end user support for all systems and software including but not limited to: Conducting periodic training; assisting users with understanding and using computer software tools and services; troubleshooting and assisting users with computer software and hardware issues.
Other Functions of the Position:- Ensuring positive customer service through professional and courteous behavior and creative problem resolution.
- Creates documentation for procedures and knowledgebase systems and is able to develop clear computer application instructions and organized procedures.
- Creates customized reports assists with the collection of data and develops and maintains documentation for other staff.
- Ensures adequate crosstraining.
- Upholds the values of the organization and has strong customer service orientation.
- Handles job stress and interacts effectively with others in the workplace.
- Fosters an environment that embraces diversity integrity trust and respect.
- Is an integral team player which involves flexibility cooperation and communication.
- Performs other related projects and duties as assigned.
- Demonstrates regular reliable and punctual attendance.
Competencies:Functional/Technical Expertise Effective performers are knowledgeable and skilled in a functional specialty. They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
Team Player Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles and provide the level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.
Communicativeness Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.
Customer Orientation Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.
Learning Agility Effective performers continuously seek new knowledge. They are curious and want to know why. They learn quickly and use new information effectively. They create and foster a culture of interest curiosity and learning.
Work Environment & Physical Demands:
Performs work indoors in an office environment with regulated and minimal environmental conditions. This role involves significant amounts of time spent sitting at a desk working on a computer. The noise level is typically moderate to medium. This environment may also include interactions with the public and occasional travel to multiple locations.
To perform this job successfully an individual must be able to satisfactorily perform each essential duty. This position requires extended periods of standing walking and sitting. Must be able to crouch bend stoop twist turn and balance. The employee regularly operates various office equipment including computers printers copy machines calculators and telephones. Good eyesight hearing and dexterity are required.Supplemental Information
IMPORTANT (Please read):
- It is important your application shows all the relevant experience you possess.
- Applications may be rejected if incomplete.
- Resumes will not be accepted in lieu of an online application; an application will be considered incomplete with a see resume response.
- Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience as we compare applicants.
How to Apply:
- Applications are only accepted online and must be received by the posted closing date/time.
- Selection procedures and timelines subject to change.
- Those selected must be able to provide proof of legal right to work in this country.
Hiring will be subject to successful completion of the following:- Criminal history background investigation
- CJIS clearance
- Favorable driving record
- Clear drug screen following federal law
- Professional reference check
Questions or Assistance:- If you have questions about the job posting please contact the Human Resources department at.
- For technical assistance completing your online application please contact Government Jobs at.
VETERANS PREFERENCE:
Qualifying veterans and disabled veterans may obtain preference during the hiring and/or promotional selection process. As verification of eligibility a Discharge from Active Duty (DD Form 214 or 215 must be uploaded with the online employment application. Disabled veterans must also upload a copy of the veterans disability preference letter from the U.S. Department of Veterans Affairs unless the information is included in the DD Form 214 or 215.
EQUAL OPPORTUNITY EMPLOYMENT:
The City of Medford is proud to be an equal opportunity employer. We do not discriminate based uponrace religion color national origin marital status sexual orientation gender identity gender expression age ancestry status as a protected veteran physical or mental disability medical condition pregnancy genetic information or any other status protected under federal state or local law.
ADA:
The City of Medford complies with the Americans with Disabilities Act. If you consider yourself disabled and require assistance in the application process please contactor email:.
Required Experience:
Senior IC
Employment Type
Full-Time
