Customer Services Representative with English
Customer Services Representative with English
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Job Description
Were looking for a talented Customer Services Representative for our EMEA Supply Chain team at Aliaxis.
Our ideal candidate will be experienced professional in the area of customer services or order management and will speak fluent English.
Interested in working with us Please apply directly or read below for more details.
Company description
Aliaxis is a leading technology company that designs sustainable easy to install and innovative fluid management solutions. Over 15000 people have selected to work for us in more than 40 countries meeting our customers most demanding needs for pipes and fitting systems in building infrastructure industrial and agriculture sectors.
As part of our commitment to sustainability we are focused on increasing the percentage of recycled content in our products and reducing the carbon footprint of our manufacturing processes.
We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for:
- We Dare to challenge the status quo to innovate and to learn fast
- We Care for the environment our customers and each other
- We Deliver by taking accountability for our decisions and actions.
Aliaxis is privately owned with its global headquarters in Brussels Belgium.
Job description
The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe sustainable and costefficient way. We energize our teams through people development and transformative processes and technologies.
Customer Services Representative serves as the main point of contact for our customers. They handle inquiries take orders provide updates book transportation and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise.
Reporting to the Customer Service Team Leader the Customer Services Representative will play a key role in serving our customers inside Supply Chain organization. The role is hybrid employees will be required to work at least 2 days per week in the office located in Wroclaw.
Key Accountabilities & responsibilities
- Customer and stakeholder handling in English 90 via email)
- Order management and
- Data maintenance coordination
- Receivables management (invoices credit notes disputes)
- Documentation and complaint management
- Basic continuous improvement initiatives.
Requirements
- 12 years of experience in customer service order management or similar.
- Experience in using ERP systems (preferably Microsoft AX or SAP and Microsoft Office (Word Excel Visio) will be a plus.
- Professional verbal and written communication skills in English any of following is a plus: French German Spanish Italian
What We Offer
- Learning & Development: Continuous learning opportunities with access to the latest technologies and training programs.
- LinkedIn Learning platform access.
- Career Advancement: Clear paths for professional growth and advancement within a global company.
- Competitive Compensation: Attractive salary package with benefits tailored for your wellbeing and worklife balance.
- Benefits: Cafeteria System including Multisport card
- Social Fund (Holiday and Christmas)
- Hybrid work schedule / flexible working from office (Powstancw lskich 9 street Wroclaw).
Are you the one we are looking for Join our growing team!
We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth service excellence and employee engagement. Next to a competitive salary and benefits package we offer an impactful role and real growth opportunities.
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging where all our employees feel empowered can be their true selves and are able to bring their best ideas forward and contribute to the companys Growth with Purpose strategy.
For us equity and belonging start already at the application step: whether its offering flexibility in scheduling interviews or ensuring a supportive and inclusive environment we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs please do not hesitate to let us know and we will do our best to accommodate.
Please copy link to browser to access Aliaxis Privacy Notice: https://aliaxis/recruitmentprivacynotice/
Note to agencies: Please kindly abstain from sending us candidates either directly to HR or to one of your contacts within the company. Thanks!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
