German Reservations Agent
German Reservations Agent
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Job Description
German Speaking Reservations Agent Join a Dynamic CustomerFocused Team!
Do you have a passion for customer service and sales Are you fluent in German and English Join our team as a German Speaking Reservations Agent and be part of a fastgrowing international company where your skills and enthusiasm will be valued and rewarded!
Your Role:
As a Reservations Agent you will be the first point of contact for customers handling inquiries and assisting with reservations. Your goal Deliver exceptional service maximize sales and ensure a seamless booking experience.
Key Responsibilities:
- Convert incoming calls and inquiries into successful reservations
- Meet & exceed performance targets (sales callhandling quality)
- Deliver toptier customer support tracking and assisting with onrequest bookings
- Resolve complaints professionally and proactively
- Provide market insights to enhance service quality
- Collaborate & support other markets by handling crossmarket calls
- Maintain excellent communication with customers and team members
What You Bring:
- Fluent German & English (written & spoken)
- Previous customer service or sales experience
- Strong communication & negotiation skills
- Ability to thrive in a fastpaced environment
- Techsavvy proficiency in Microsoft Office (Excel Word)
- Typing speed of 25 WPM
- Team player with a proactive approach
Work Schedule & Contract Details:
- Indefinite contract Longterm career opportunity
- Flexible shifts (Monday Sunday 07:00 19:00
- Shifts vary from 4 to 12 hours
Competitive Salary & PerformanceBased Rewards:
- 1st Month (Training & Practice): 5.50/hour
- From 2nd Month: 7.16/hour
- From 7th Month: 7.42/hour
- Following 6 months (based on performance): 7.89/hour
Additional Incentives:
- Language Allowance: 1800/year (paid monthly)
- KPI Performance Bonus: Up to 2500/year (eligible after 6 months)
Perks & Benefits:
- Full training provided
- Career growth opportunities
- Basic health insurance (after 6 months)
- Gym memberships & mobile schemes
- Relocation support (discussed in the interview)
- Onsite canteen with affordable healthy meals
- Monthly team events & staff discounts in 50 local businesses
- Free onsite parking
Why Join Us
Youll be part of a company that values teamwork innovation and customer satisfaction. If youre looking for a challenging yet rewarding role in an international environment this is your chance to shine!
Apply Now!
Take the next step in your career today!
Employment Type
Full Time
