Front of House Manager

We are hiring a Front of House Manager!

ABOUT US

At Bow & Bend we value working with talented people in rewarding and productive ways creating a dream team of fun and efficiency where everyone feels a sense of empowerment and accomplishment. Our commitment to delivering a culture of inclusivity innovation wellness and personal growth is at the forefront of everything we do.

Join us and be part of our preopening team.

Nestled atop the 12^th floor in Calgarys vibrant westend overlooking the majestic Bow River Bow & Bend brings the outdoors in as the Bows gentle bends mirror the tranquility of this signature 150seat rooftop restaurant and bar. At its core are the finest culinarians and mixologists eagerly waiting to fulfill our customers dreams of an indulgent and refined dining experience. At Bow & Bend we provide warm and attentive service in a visually stunning environment with an artfully crafted menu embracing ecoconscious practices through conscious choices and initiatives.

ABOUT OUR OPPORTUNITY

We are in search of a dynamic leader for the position of Front of House Manager responsible for maintaining the vision culture and success of Bow & Bend. The ideal candidate will consistently provide a seamless dining experience for all customers by overseeing daily operations managing the team and ensuring the highest level of service excellence and hospitality.

Primary accountabilities include:

• Consistently providing the highest quality of service to our customers and staff alike setting a shining example for our team.
• Supervising front of house staff including servers hosts and bartenders to ensure efficient service.
• Training and mentoring team members in customer service best practices and food safety standards.
• Managing reservations and seating arrangements to optimize customer flow and satisfaction.
• Addressing customer inquiries concerns and feedback promptly to enhance the dining experience.
• Collaborating with culinary team to ensure timely food preparation and presentation.
• Maintaining cleanliness and organization of the dining area bar and waiting areas.
• Monitoring inventory levels of supplies and communicating needs to Restaurant General Manager.
• Assisting in the planning and of special events or promotions to attract new customers.
• Ensuring the highest level of staff satisfaction through selecting training scheduling coaching counseling developing recognizing and rewarding our staff.
• Maintaining a safe secure and healthy work environment by establishing following and enforcing sanitation standards and procedures complying with health and legal regulations.
• Maintaining professional and technical knowledge by tracking emerging trends in the industry reviewing professional publications and benchmarking best practices.

ABOUT YOU

• A seasoned professional with a minimum of three years experience leading a team in an upscale Restaurant operation in a downtown city center.
• Someone with an outstanding work ethic along with a track record of reliability punctuality and an approachable demeanor with a strong commitment to safety.
• Someone who has solid leadership skills adept at training coaching and motivating a team of high performers.
• An exceptional problemsolver knowing how to troubleshoot resolve situations efficiently with the ability to shift priorities as needed including handling customer or staff situations.
• Able to work well under pressure and enjoy a fastpaced environment.
• Excellent communicator who values teamwork and collaboration.
• Someone with extensive knowledge in wine beverages and bartending practices.
• Physically able to stand sit walk push pull crouch and lift or carry objects up to 40 pounds or more.

Benefits of Working for Concord Hospitality

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team with ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our Employee First culture supports and inspires personal development both within the workplace and beyond. Concords employees are what our company is built upon and we strive to recognize them for their hard work dedication and commitment to excellence. We value worklike harmony diversity and our commitment to provide the best customer service possible in every market we exist in.

Our cornerstones: Quality Integrity Community Profitability and FUN!

If you are a proven leader looking for a culturerich and awardwinning company and you are ready to lead an amazing brand in a great and thriving locationwe may be the perfect fit!

Apply today!

Required Experience:

Manager