Front Desk Manager
Front Desk Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Golds Gym is expanding in Vancouver BC. We are seeking energetic motivated individuals to become part of our management team in Port Coquitlam BC.
Are you outgoing enthusiastic with a passion for fitness We would love to hear from you!
Golds Gym has been a leader in excellence for over 45 years with over 700 locations worldwide! At Golds we are committed to helping people find their inner strength and reach their goals. We offer the whole experience with diverse group class schedules as well as the latest in cardio and strength training equipment. We pride ourselves not only on having the equipment necessary for people to reach their goals but also the support from our entire staff. At Golds Gym you become part of a tradition of commitment and excellence that has helped millions accomplish their goals and dreams.
Position Scope:
Management/Leadership Duties:
- Manage Operations team to ensure policies and procedures are followed at all times
- Hires trains and supervises operations team members for the front desk Kids Club and Housekeeping Associates.
- Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
- Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
- Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
- Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
- Assists GM with management ensure all members concerns are addressed in a timely manner
- Assists GM with biweekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
- Reporting Keeping accurate reports of member past due accounts
- Collections
- POS reconcilation
Operations Support:
- Ensures that all front desk systems are followed such as proper Member CheckIn Telephone Inquiry Guest Registration Cash Handling Replacement of Member ID Card Delinquent Account Procedures Account Change requests travel/guest passes
- Directs and controls all gym walkthrus
- Communicates with GM regarding ways to improve front desk operations
- Responsible for communicating and following cash management procedures
- Manages the retail sales procedures for the gym.
Job Qualifications:
- Excellent communication organization and customer service skills
- Understanding of basic cash procedures
- Basic computer skills
- Ability to handle challenging customer issues with patience tact and professionalism
- Excellent training skills
- Excellent leadership and management skills
- Basic knowledge of microsoft word excel spreadsheet
Hourly: $13
What started out in 1965 as a small gym in Venice Beach California has since become the most wellknown and traditional fitness company in the world Golds Gym. Over the last 55 years Golds Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger Lou Ferrigno and Franco Columbu worked out at the original Golds Gym which went on to become the most legendary gym in the world. In the fitness industry the brand enjoys cult status and universal appeal with 96 aided brand awareness.
We attribute much of our success to our company culture. Were downtoearth reliable and entrepreneurial but also enthusiastic collaborative and creative.
If this feels like you we cant wait to get your application!
Required Experience:
Manager
Employment Type
Full-Time
