Director Non-QM Operations TPO
Director Non-QM Operations TPO
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Job Description
Overview
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016 Spring EQ is among the fastest growing and highestrated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding trustworthy loans and less frustration for consumers today. To learn more about Spring EQ visitwww.springeq.
At Spring EQ it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple fast and ethical manner. Our values are to
- Be kind and treat all people teammates customers and vendors with respect and consideration
- Be adaptable and embrace change
- Be accountable and take responsibility and deliver the effort to fully complete the task
- Be better and strive for continuous improvement in ourselves our team and the company for our customers
- Be part of the solution and solve problems find the answers and collaborate
- Work hard have fun and get things done
The Mortgage NonQM Director of Operations for ThirdParty Originations (TPO) is responsible for overseeing and managing the operational functions of the TPO channel. This includes managing relationships with brokers lenders and other thirdparty partners ensuring efficient and compliant mortgage origination processes and optimizing the overall operational workflow. The Director will lead a team of operations professionals streamline TPO processes monitor compliance and ensure the timely and accurate processing of loans. This position is critical to the success of the TPO channel contributing directly to the organizations overall mortgage origination goals.
Responsibilities
- Lead and manage the daytoday operations of the TPO channel ensuring that all thirdparty originated loans are processed efficiently accurately and in compliance with applicable regulations.
- Oversee the loan origination process ensuring smooth coordination with thirdparty partners internal teams and service providers.
- Ensure that all TPO partners adhere to company policies procedures and regulatory guidelines such as TRID RESPA and TILA.
- Maintain strong relationships with brokers correspondent lenders and other TPO partners to ensure mutual success and effective collaboration.
- Manage a team of TPO operations professionals providing leadership training and guidance to ensure high levels of performance and engagement.
- Conduct performance evaluations set individual and team goals and provide feedback for professional development.
- Ensure the teams productivity is aligned with the companys objectives ensuring all operational goals such as turnaround times quality and accuracy are consistently met.
- Handle escalated issues from both internal and external stakeholders ensuring prompt and effective resolution.
- Evaluate and improve TPO operational processes to streamline workflows reduce bottlenecks and increase efficiency.
- Work with crossfunctional teams including underwriting compliance IT and risk management to identify opportunities for process enhancements and technological improvements.
- Implement process improvements to enhance the borrower and partner experience reducing loan cycle times and improving service levels.
- Drive automation and system integrations to simplify workflows and ensure that TPO operations are scalable.
- Ensure all TPOrelated operations comply with federal and state regulations including TRID RESPA TILA and other regulatory requirements.
- Monitor and enforce compliance with internal policies guidelines and industry standards related to loan origination and thirdparty relationships.
- Lead audits and reviews related to TPO operations ensuring that any deficiencies are promptly addressed and resolved.
- Work with legal compliance and risk management teams to stay uptodate on regulatory changes that impact the TPO business and ensure that the operations team is properly trained.
- Track key performance indicators (KPIs) for TPO operations such as loan volume processing time accuracy and partner satisfaction and report on these metrics to senior management.
- Monitor the performance of thirdparty partners to ensure they meet established service level agreements (SLAs).
- Provide regular updates to senior leadership on operational performance challenges and successes along with recommendations for improvements.
- Develop and execute strategies to grow the TPO channel including expanding relationships with new brokers and lenders and ensuring the operational framework can handle increasing loan volumes.
- Collaborate with senior leadership on the companys broader goals and ensure the TPO operations team aligns with these strategic initiatives.
- Lead change management efforts as the company evolves its TPO business ensuring operational scalability and flexibility.
- Collaborate with IT and business systems teams to identify and implement technology solutions that support TPO operations such as loan origination systems (LOS) and customer relationship management (CRM) tools.
- Ensure that the team is trained on new technologies and platforms and that systems are used effectively to improve operational efficiency and accuracy.
- Act as the primary point of contact for key TPO partners including brokers lenders and vendors to address concerns and maintain strong productive relationships.
- Address customer complaints and concerns related to TPO loan processing ensuring that issues are resolved in a timely manner and improving the customer experience.
- Maintain a high level of service and responsiveness to TPO partners ensuring that the organization is seen as a trusted and efficient business partner.
Qualifications
- Must have NonQM experience
Must have experience with NonQM Bank Statement and/or NonQM DSCR Account Management experience
Strong knowledge of the mortgage loan origination process TPO operations and regulatory compliance (TRID RESPA TILA).
Experience in managing teams and overseeing largescale operations.
Excellent problemsolving and decisionmaking skills with the ability to address complex operational challenges.
Strong interpersonal and communication skills with the ability to interact effectively with internal teams external partners and senior leadership.
Proven ability to implement process improvements and optimize workflows in a fastpaced environment.
Proficiency with loan origination systems (LOS) and other mortgagerelated software tools.
Strong analytical and reporting skills with the ability to track and present operational metrics to leadership.
A strong customercentric approach with the ability to handle difficult situations with diplomacy and professionalism.
Education and Experience:
Bachelors degree in Business Finance or a related field.
7 years of experience in mortgage operations with at least 3 years in a leadership role managing thirdparty originations (TPO).
Physical & Mental Abilities Requirements:
Physical Abilities:
Ability to sit for extended periods while working at a computer or participating in meetings.
Regular use of office equipment including computers phones and printers.
Ability to occasionally lift and carry documents or materials (typically under 10 lbs).
Travel may be required for meetings conferences or vendor relationship management (typically less than 10 of the time).
Mental Abilities:
Ability to think strategically and make decisions based on complex information.
Strong leadership and problemsolving abilities particularly in managing and resolving operational issues.
Attention to detail to ensure compliance with regulatory requirements and accuracy in loan processing.
Ability to analyze performance metrics identify trends and implement corrective actions as needed.
Excellent organizational and multitasking abilities to manage multiple priorities and meet deadlines.
Ability to remain calm and composed under pressure while managing a fastpaced operational environment.
Ability to collaborate across departments aligning TPO operations with overall company goals and strategies.
Strong communication skills with the ability to articulate complex information clearly to both internal teams and external partners.
Accommodations are available to enable individuals with disabilities to perform essential job functions
as required by lawBenefits
Benefits
- 401k Company Match
- Commuter Benefits
- Company Holidays
- Credit Union Membership
- Dental Insurance
- Dependent Care Plan
- Disability Insurance
- Employee Assistance Program
- Life Insurance
- Medical Insurance
- Paid Time Off Plan
- Vision Insurance
Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Required Experience:
Director
Employment Type
Full-Time
