Animal Services Supervisor
Animal Services Supervisor
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Job Description
ABOUT THE POSITION
The Department has opportunities for Animal Services Supervisors in Jurupa. Training for these positions may take place in either Jurupa and/or San Jacinto. In addition this recruitment may be used to fill future vacancies throughout Riverside County including Coachella Valley and San Jacinto.The Animal Services Supervisor may provide oversight to the Animal Care Team. The incumbent will plan and schedule the feeding and care to all animals within the shelter. The Animal Care Supervisor will train and motivate the Animal Care Team as they assist in adoptions animal return and relinquishment answer questions handle complaints and provide support for constituents. They assist in the hiring and training of employees monitoring progress and coaching them to cultivate the knowledge and skills to provide excellent service to customers. This position requires hands on animal handling cleaning and the ability to assist in humane euthanasia.The department desires candidates who possess supervisory or lead experience strong customer service background verbal and written skills and compassion empathy and a desire to work in public service.Competitive candidates will have experience leading a team of customer service representatives with hands on experience in supporting a team and animal care. Chameleon or other animal care tracking software experience is also highly desired but not required. Candidates who are able to jump in and support a team are encouraged to apply!Meet the Team!EXAMPLES OF ESSENTIAL DUTIES
- Plan schedule assign train and supervise the activities of the animal care staff including the care of animals breed recognition disease control prosecution of violations of animal control ordinances and laws and the impounding releasing sale and/or destruction of stray or dangerous animals within a particular geographical area or program function; may act as the Animal Services Chief in the event of his or her absence.
Oversee the administration and clerical work of an assigned department unit including but not limited to customer service veterinary services callcenters shelter services admissions citations impounding adoptions spay and neuter foster care and licensing.
May on occasion repair minor shelter facilities and maintenance issues; contact Facilities for work orders and equipment requests.
May conduct inventory check of animals to ensure all animals are accounted for; may check inventory of supplies in warehouse; prepare food and supply orders for department operations; organize supplies.
Enter licensing spay/neuter surgery microchips vaccines adoptions foster logs transfers and release information into database.
Answer customer complaints and provide conflict resolution management.
Oversee the processing of adoptions euthanasia requests and intend to comply reports.
May handle cash payments for animal services fees; balance and count cash at the close of business.
May conduct audits on reconciliations microchip transactions and licensing transactions.
May direct the operation of an animal shelter including feeding kenneling and the general handling of animals marketing efforts to encourage redemptions and adoptions of animals and interviewing and selecting new employees.
Plan and participate in departmental training programs for assigned staff; conduct courses and evaluate employee achievements and course effectiveness; prepare performance evaluations and review with subordinates; counsel employees in an attempt to resolve grievances and when necessary recommend disciplinary action.
May assist the Animal Services Chief with the planning and developing of the Animal Care Program by identifying objectives of animal regulations preparing policies and standard procedures and developing overall goals.
Recommend changes and improvements in existing programs and procedures; assist with the preparation of the annual budget recommending and justifying adjustments in personnel and equipment.
Interpret ordinances statutes regulations and policies to the staff and general public while providing technical assistance in the resolution of difficult field investigations; prepare case files and assemble necessary documentation; may submit and discuss cases with the Animal Services Chief Deputy Director and legal counsel as appropriate.
Promote animal control services by community relations with civic governmental and private groups; assist the Community Outreach and Education Division; coordinate educational programs with schools law enforcement agencies media and other groups; work cooperatively with other law enforcement groups when joint action is required.
Maintain workload statistics; prepare reports and correspondence concerning the Unit; may set up maintenance schedules for shelter devices required in the performance of animal care duties to ensure that they are kept in safe operating condition.
Review reports and other written materials composed by the staff; conduct and attend various supervisory meetings and conferences with management; may inspect and supervise the maintenance of equipment and vehicles of personnel. MINIMUM QUALIFICATIONS
- OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (An associates degree or completion of 60 semester or 90 quarter units from an accredited college or university preferably with course work in animal husbandry or a closely related field is preferred.
Experience: Two years of experience in which one year was in a lead or supervisory capacity in a public or nonprofit animal control program or in a closely related animal care field (e.g. veterinary office animal grooming facility or animal board and kennel facility) which included responsibility for the caring impounding and disposing of animals.
OPTION II
Education: Completion of 60 semester or 90 quarter units from an accredited college or university preferably with course work in secretarial sciences office practices business education or a closely related field to the assignment.
Experience: Three years of clerical experience.
ALL OPTIONS
Knowledge of: Principles and techniques of supervision related to the selection training direction motivation and evaluation of subordinates; state and county laws codes and regulations governing animal control; legal liabilities and responsibilities of those concerned with the enforcement of animal control regulations and laws; causes symptoms and safe handling of rabid animals; legal regulations reports and procedures for the handling of rabies; correct English usage grammar spelling vocabulary punctuation format and style; modern office practices and procedures including preparing correspondence and reports and filing; standard office equipment including the programming of a variety of material information processing equipment; the capabilities and applications of information processing equipment; various breeds of animals and their care and feeding.
Ability to: Plan schedule and direct the work of others employed in animal care and clerical work; supervise kennel investigations; write comprehensive and detailed reports; exercise tact and good judgment; develop and maintain working relationships with the public and other governmental agencies; gather and present evidence and testify in court; work effectively under stressful situations; organize and meet deadlines; read comprehend and interpret laws and regulations pertaining to animal control; perform complex clerical work involving independent judgment and initiative; read and interpret information from charts graphs and tables; gather data and organize it into report format; understand and interpret laws rules regulations and written policies and procedures and apply them to specific situations; supervise subordinates; care for and safely handle animals so as to avoid injury to persons and animals.Other RequirementsLicense: Possession of a valid California Drivers License may be required.Physical Requirements: Lift carry push and pull heavy objects that may weigh more than 50 pounds with or without reasonableaccommodation.
This posting may be used to fill future mission critical vacancies. SUPPLEMENTAL INFORMATION
For specific questions regarding this position contact Amanda Campos at
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member4 Form DD214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference.The Veterans Preference Policy C3 is available here: https://rivcocob/boardpoliciesReasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: https://rchr/disabilityProof of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services NACES or Association of International Credential Evaluators Inc. AICE.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other nonjobrelated factors.PreEmployment
All employment offers are contingent upon successful completion of preemployment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A preemployment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference preemployment accommodation or other employment questions please refer to our web site www.rchr.
If you are experiencing technical problems you may contact the governmentjobs applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or tollfree.
Required Experience:
Manager
Employment Type
Full-Time
