Scheduling Coordinator II Care Center - Patuxent
Scheduling Coordinator II Care Center - Patuxent
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Scheduling Coordinator II will ensure timely accurate and complete scheduling services for patients. This position follows the established protocols considering availability priority and appropriateness when scheduling appointments for patients and providers.
Responsibilities
- Tracks all new and followup patient appointments using the scheduling system. Works with providers and Care Centers to ensure proper scheduling related to the patients needs.
- Monitors all clinician leave requests (planned and unexpected) and reassigns to ensure appropriate patient coverage. Communicates any coverage concerns immediately to supervisor.
- Tracks all cancellations and no shows for evaluation/treatment appointments using the scheduling system. Works with providers and administrative personnel to ensure rescheduling related to the patients needs and according to department policies and procedures.
- Oversees the maintenance of and updates to various databases (i.e. Epic waitlists Tickler File and Internal Consult).
- Tracks and monitors ongoing Plans of Care to maintain accuracy of the schedule track open times on the schedule and help maintain the patient waiting list.
- Maintains and stays abreast of all insurance requirements as they relate to the collection of accurate information for each Care Center.
- Monitors insurance benefit thresholds and facilitates the acquisition of additional authorization(s) as needed by working closely with the Care Management Office and Financial Counseling teams.
- Maintains regular contact with patients clinics and departments regarding pending insurance clearances coverage issues and/or followup activity. Responds to patients families and clinic issues in a timely and professional manner.
- Provides routine financial counseling and seeks assistance from the supervisor when obtaining answers to resolve patient issues.
- Maintains a general understanding of scheduling as it refers to all outpatient medical programs.
- Assists the supervisor with training new Scheduling Coordinators.
Qualifications
EDUCATION:
- High School diploma or equivalent required.
- Associates or higher degree in human services healthcare administration or related field preferred.
EXPERIENCE:
- 35 years experience registering scheduling coordinating and operating patient services required.
Benefits
Kennedy Krieger Institute offers excellent benefits including medical dental vision 401K with match tuition reimbursement free parking and child care subsidies! In addition we offer rich professional development opportunities.
We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are ahealthcareinstitution committed to putting health and safety first for our patients students employees and the communities we serve.
EOE/M/F/D/V
Required Experience:
IC
Employment Type
Unclear
