Call Center Representative
Call Center Representative
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Job Description
Job Description
We are seeking a motivated and detailoriented Call Center Representative to join our Austinbased team. The ideal candidate will be responsible for handling inbound and outbound calls assisting clients with inquiries resolving issues efficiently and maintaining accurate records. You will serve as a vital link between our clients and property support teams ensuring all communications are handled professionally and promptly.
Responsibilities
Answer incoming calls and respond to customer inquiries in a professional manner
Make outbound calls to follow up with clients or gather information
Provide accurate information about property services and processes
Resolve client concerns or escalate them to the appropriate department
Maintain detailed records of customer interactions in the system
Meet performance metrics such as call handling time and customer satisfaction
Coordinate with internal teams to ensure client needs are met
Qualifications :
Qualifications
High school diploma or equivalent required
Previous experience in a call center or customer service role preferred
Excellent verbal and written communication skills
Strong attention to detail and ability to multitask
Comfortable working with computers and call center software
Problemsolving skills and a customerfocused attitude
Ability to work in a fastpaced environment with minimal supervision
Additional Information :
Benefits
Competitive salary ranging from $36000 to $49000 per year
Opportunities for professional growth and advancement
Supportive team environment with ongoing training
Development of communication and problemsolving skills
Fulltime consistent work schedule
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
