Self-Service Advertiser Support Specialist
Self-Service Advertiser Support Specialist
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Job Description
Realize your potential by joining the leading performancedriven advertising company!
As a SelfService Advertiser Support Specialist on the Customer Success team in our New Delhi office youll play a vital role of contact for selfservice advertisers helping them get the most out of the Taboola platform. Your role will involve guiding advertisers through the entire process from onboarding to campaign optimization ensuring their success while handling a variety of inquiries ranging from technical issues to billing questions.
To thrive in this role youll need:
- 3 years of experience in customer technical support.
- Strong problemsolving and analytical skills.
- Familiarity with Salesforce and other CRM systems.
- Basic understanding of online advertising metrics and KPIs.
- Technical aptitude and comfort with troubleshooting issues on digital advertising platforms.
Bonus points if you have:
- Experience working with programmatic advertising.
- A passion for technology and data.
How youll make an impact:
As a SelfService Advertiser Support Specialist youll bring value by:
- Provide timely and effective support to selfservice advertisers via email live chat and occasionally over calls addressing their questions and resolving issues promptly.
- Assist prospective advertisers with the signup process ensuring a smooth and seamless onboarding experience.
- Guide existing advertisers on campaign management including setup targeting optimization and performance analysis.
- Troubleshoot technical issues related to the Taboola platform escalating complex problems to the appropriate technical teams.
- Address billing inquiries including payment issues and invoice explanations.
- Proactively identify and resolve potential issues that advertisers may encounter.
Why Taboola
If you ask Taboolars what they love about working here theyll tell you that theyve been empowered to realize their full potential while growing and learning from and with smart and talented people. Theyll also share more about:
- Adam Singolda Taboola Founder and CEO says; You can copy anything from another business but you cant copy a companys culture.
- Wellbeing: Enjoy comprehensive benefits (health 401k etc. a fully stocked kitchen and locationspecific perks (gym partnerships parking).
Flexibility: We offer a hybrid work schedule with 3 days inoffice with an option to come in more often if desired.Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo Conde Nast Fox Sports NBCU ESPN CBS and E! Online. Our advertiser clients include Wells Fargo Honda Pinterest Expedia and Honda.
Ready to realize your potential
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications merit and business need.
Learn more about #TaboolaLife on LinkedIn Facebook Instagram X YouTube & the Taboola Life Blog.
About Taboola
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.
Taboola works with thousands of businesses who advertise directly on Realize Taboolas powerful ad platform reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News Yahoo and OEMs such as Samsung Xiaomi and others use Taboolas technology to grow audience and revenue enabling Realize to offer unique data specialized algorithms and unmatched scale.
#LIHybrid
#LIAC1
Required Experience:
Unclear Seniority
Employment Type
Full Time
