Helpdesk Specialist Journeyman ONSITE
Helpdesk Specialist Journeyman ONSITE
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Washington DC
Duration:12 Months
Job Description:
The Client is looking to add to its client Public School Technical Support team. The candidate should have 610 years of experience. They will respond to and diagnose problems through discussion with users. 100 Onsite and will need to be able to travel around client.
Roles and Responsibilities Include:
- Resolve technical issues and closing out assigned.
- Service/Incidents requests within the agencys Service Level Agreements.
- Adhere to all Enterprisewide security policies related to security and integrity of District owned Resources.
- Provide assistance with installation operation and maintenance of Districtowned desktop software including operating systems (both
- Windows and Apple) offtheshelf products (e.g. Microsoft Office Project Visio Outlook) and endpoint management tools.
- Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users on a daily basis.
- Provide technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications.
- Troubleshoot issues related to agency specific applications and web applications.
- Provide technical support for mobile devices such as iPads iPhones Android devices and tablets.
- Collaborate with the IT leadership team to test and implement cost effective technology for District.
- Maintain service level agreements related to Desk Side support Service/Incident requests.
- Work with other technical teams to coordinate multitiered technical support for outages widespread security incidents.
Skills:
Required Experience:
Manager
Employment Type
Contract
