Project Delivery Manager

Softeon is looking for a Project Delivery Manager to join our team in either our Reston VA or Atlanta GA offices. This positionguides a customer through the software adoption journey and as such is one of the most critical roles in our organization. More specifically the Project Delivery Manager understands customers operations understands our product platform and has the skills to collaborate with a customer and internal Softeon teams with the goal of a successful project implementation and subsequent expansion.

The successful candidate is someone that is a problem solver by nature with a strong growth mindset and is highly accountable. This person also must guide customers to the answers they seek via our application and leverage the expanding enablement technologies we provide. This requires an underlying understanding of our database structures and data flow as our platform processes receipts orders and shipments.

From a customers perspective the Project Delivery Manager acts as a trusted advisor and is the key resource that helps them drive ROI results. Internally the role of mentor is key to establishing the next generation of Project Delivery Managers.

Responsibilities:

• Assess customer business needs and develop appropriate solution.
  • Determine customers business requirements and lead using the Softeon ChallengeRefine methodology showing how their business requirements will be met.
  • Review the RFP requirements and product documentation with the customer to confirm scope of the project
  • Collaborate with Project Manager for task assignment management and delegation of the project team

• Provide customer consultation.
  • Communicate with customers in a direct and honest manner.
  • Evaluate recommended solutions based on Softeon applications and customer expectations.
  • Assume primary configuration/testing responsibility for all Softeon solutions (WMS Billing Labor etc.
  • Assume primary customer contact/support role for all Softeon solutions being deployed
  • Lead discussions on operational improvements.
  • Support customer teams to create test scripts.
  • Assess readiness and review findings with customer.

• Manage ongoing deployment strategy
  • Ensure baselines are appropriately established
  • Oversee development and implementation of change documentation or release management policies
  • Monitor testing and defect tracking and approves the release of product revisions to development or production environments.

• Provide timely highlevel estimates of modifications if required.

• Coordinate onsite training.
  • Lead team to establish TraintheTrainer program to train customers warehouse supervisors as needed on use of UI screens radio frequency terminal screens and reports generated by the application software.
  • Support customer to prepare enduser training materials and data.

• Lead and mentor project team members.
  • Assist functional and technical team members with appropriate techniques required to fulfill project assignments.
  • Lead small teams in assignments as directed.
  • Groom team resources to attain the next level.
  • Provide feedback for team members reviews acting as a mentor to the team.

• Assist in staff building through cooperative recruiting efforts.

• This position requires the ability to travel up to 50 of the time annually.

Requirements:

• Bachelors degree in computer science MIS or related field or equivalent experience in a technology related field required
• Minimum of 6 to 8 years relevant experience in software solutions and life cycle required. Within Supply Chain industry highly preferred
• Significant knowledge (breadth/depth) of Supply Chain applications (WMS WES automation integrations etc.
• Excellent problemsolving skills particularly with regard to anticipating and solving problems issues or concerns before they occur or become critical.
• Able to learn supply chain concepts and progress in technical and general business skills.
• Ability to present complex information to individuals and small groups.
• Ability to conduct effective meetings.

About Softeon:

Softeon is a leading supply chain software company with a very different approach. We put customers and employees first and have a 100 track record of customer success.

We are always looking for forwardthinking innovative and customerfocused team members who believe in taking their careers and our success to new levels of excellence.

Employees working on the US team can enjoy the following benefits:
Unrivaled insurance package that includes fully paid medical dental vision life and disability insurance for you and your dependents
PTO policy includes vacation sick and 10 paid holidays which accrue from the first day of employment
401K plan with a company match beginning the first day of employment