Sr Specialist Network Technology Support
Sr Specialist Network Technology Support
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Job Description
Job Description:
Description
Overall Purpose: This career step requires career level experience. Responsible for the overall reliability and operations of ATTs Optical IP Core Mobility and other advanced communication technologies. Supportsnew technology insertion supporting platform and software level testing in support of mobility and cloudbased network environments. Performs lifecycle management to deliver platform technical support on a 24X7 basis to include triage investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End toEnd service to support underlying technologies (VOIP messaging WiFi etc.
Key Roles and Responsibilities:
TECHNICAL SUPPORT Big picture perspective with in depth process and tooling knowledge ability to lead an outrage bridge advanced trouble isolation using dashboard KPIs pulling traces creates RCA materials and documentation presents deep dives creates job aides hosts training and mentoring sessions proactively prevents POEs driving deconfliction and change management adherence.
FAULT MANAGEMENT Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive); investigation/diagnose network issues triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes. Solves Tier 2 issues independently and works with additional support teams and vendors as needed. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).
TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT Works closely with business partners in a DevOps methodology partnering with Labs product development and engineering teams to create process documentation methods procedures and guidelines for current network planning capacity management and use/test cases during new technology instantiation application resiliency testing and production readiness exercises. Participates in collaboration sessions with vendors on product capabilities and improvements. Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates. May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event. Collaborate with upstream and downstream partners (hardware or software vendors CTO engineering product development provisioning etc. to design and implement custom solutions for internal and external customers and conduct change management procedures. Develop applications scripts and act as system DBA (database administration) building websites web applications and internal messaging BOTs while maintaining other key critical software/data platforms. Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data processes or events translating business problems into insights. AUTOMATION Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions. Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools. Job Contribution: Technical professional with some experience. Sound technical knowledge growing through application expanding knowledge of ATT technologies.
AUTOMATION
- Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions.
- Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools.
Qualifications
- Typically requires 23 years experience in Technical Career Pathway (TCP) role i.e. network technical support (including HW cloud networking and apps support)
- Linux sys admin skills desirable
Weekly Hours:
40Time Type:
RegularLocation:
Bangalore Karnataka IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Senior IC
Employment Type
Full-Time
