Key Account Manager
Key Account Manager
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
- Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
- Coordinate distribute and maintain Standard Operational Procedures (SOPs) in collaboration with Sales Operations and Finance
- Penetrate organizational structure and develop relationship beyond main points of contact
- Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
- Maintain rates and assess yields monthly
- Monitor account for timely payments and assist with collections on past due invoices
- Set up internal reports to monitor our performance in meeting critical milestones
- Immediately communicate any issues or exceptions to Operations
- Enter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global network
- Assign a corrective action to every issue/complaint and followup on effectiveness of corrective action to ensure client satisfaction with the resolution
- Manage and lead business reviews; establish a quarterly review cycle at a minimum
- Engage Sales and Operations to participate in client meetings presentations and business reviews
- When necessary travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
- Update status of progress on business opportunities
- Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
- Ensure all company policies and regulatory requirements are adhered to
Strategic Responsibilities
- Understand accounts business strategy objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
- Continuously pursue and implement more efficiency and cost reduction measures
- Provide accounts with market updates (trade agreements strikes new capacity being introduced etc. and educational support
- Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resource
- Create a business development plan with short and longterm business objectives initiatives and quantified valueadded contributions
- Other duties as assigned
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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