Supplier Relationship Manager

Supplier Relationship Manager

UK Flexible Aviva sites

Salary: (depending on location and experience)

This is a great job for someone who is passionate about supplier relationship management with a proven track record of delivering results in a collaborative environment. This role is ideal for someone who thrives on variety balancing stakeholder collaboration risk management negotiation process improvement and connecting the dots between the Aviva customer and our contractual commitments while fostering a true partnership with our Partner.

Our relationships and roles span the breadth of Aviva products and having a strong background in Life and Pensions Equity Release & Annuity or wider Financial Services end to end customer outcomes would be valuable.

A bit about the job:

We are seeking experienced professionals to step into key additional roles within our Outsourcing team across a variety of our strategic partners. These are exciting opportunities to work in a dynamic environment where partnership and collaboration are central to success.

The Relationship Manager (RM) is a pivotal role overseeing established Business Process Outsourcing IT Outsourcing Document Services and Professional Service partners providing a number of services across Avivas IWR business. You will act as a bridge between Aviva and our Partner ensuring mutual success by:

• Building and nurturing a strong collaborative partnership with our Partner to achieve shared goals and deliver exceptional outcomes for Aviva and its customers.
• Driving operational excellence four our customers through the review and refinement of processes forecasts policies and procedures.
• Managing service levels and resolving challenges while maintaining a relationshipfirst approach to ensure alignment and performance improvement.
• Acting as a trusted advisor to key areas within Aviva ensuring their needs and the needs of our customers are met and supported by the Partner effectively.

This is an opportunity for someone who can combine technical expertise with a relationshipfocused approach ensuring our partnership delivers value and innovation.

Skills and experience were looking for:

• Relevant Industry Experience: A background in Life and Pensions Equity Release & Annuity or wider Financial Services is highly desirable. Professional qualifications such as CIPS IACCM or equivalent are preferred.
• Supplier & Stakeholder Relationship Management: Exceptional interpersonal skills to build and maintain trustbased relationships with both our Partner and internal stakeholders fostering collaboration alignment and continuous improvement.
• Risk & Compliance Management: Experience identifying assessing and mitigating risks while ensuring compliance with legal regulatory and industry standards.
• Analytical and ProblemSolving Skills: A proven ability to interpret data identify trends and resolve issues to improve performance and enhance supplier efficiency.
• Contract Management Expertise: Demonstrable postdeal contract management experience including drafting terms negotiating and ensuring adherence to contract terms. A focus on maximising value while maintaining compliance is essential.
• Commercial Acumen: Proven ability to deliver cost efficiency and added value from contracts with a sound understanding of financial and business principles.

What youll get for this role:

Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary around depending on location skills experience and qualifications
• Bonus opportunity 10 of annual salary. Actual amount depends on your performance and Avivas.
• Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
• 29 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
• Make your money go further Up to 40 discount on Aviva products and other retailer discounts
• Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carers leave
• Flexible benefits to suit you including sustainability options such as cycle to work
• Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if you dont we would still encourage you to apply. We also consider all forms of flexible working including part time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.

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