Operations Supervisor - Columbus Market

Job Functions Duties Responsibilities and Position Qualifications:

Were not just a workplace were a Great Place to Work certified employer!

Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Were not just a workplace were a Great Place to Work certified employer!

Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Position Summary:

A proven leader with people skills a passion for patient care and the drive to succeed. Responsible for oversight of a designated market and provides supervision of both couriers and phlebotomists. Adheres to and enforces departmental policies and procedures to include department programs quality control quality assurance and safety

Duties & Responsibilities:

• Upholds all Sonic Core Values and ensures compliance with company policies and mandatory training.

• Oversees daily operations in assigned territory including specimen collection processing transport and new account setups.

• Maintains staffing levels creates and manages work schedules and provides phlebotomy coverage as needed.

• Manages all aspects of HR functions: hiring onboarding training mentoring performance management and reviews.

• Handles payroll operations including timecard monitoring PTO review and timely payroll submission.

• Participates in the Quality Management program submitting reports and addressing errors in specimen handling and data entry.

• Conducts routine audits at all locations to ensure compliance and operational efficiency.

• Coordinates building maintenance and repairs working directly with contractors as needed.

• Oversees fleet vehicle maintenance and repair.

• Collaborates with the sales team to support client retention and business growth.

• Attends monthly and scheduled meetings at the Toledo main office.

• Performs other duties as assigned.

Education and Experience:

• High School Diploma
• 5 years phlebotomy experience
• 2 years experience in a supervisory role.

Licensure and Certifications:

• Required: Phlebotomy Certificate

Knowledge Skills and Abilities:

• Ability to communicate effectively both orally and in writing
• Ability to work independently be attentive to detail and provide quality work
• Ability to handle difficult situations involving patients physicians or others in a professional manner
• Ability to establish and maintain positive relationships with employees physicians vendors clients and external agencies
• Ability to demonstrate knowledge of medical terminology related to blood collection
• Ability to operate medical tools and equipment in carrying out phlebotomy procedures
• Ability to maintain the confidentiality of employee patient client and company information at all times
• Ability to demonstrate commitment to compliance with applicable laws: federal and state regulations including CAP CLIA HIPAA Safety and OSHA Regulations
• Proficient with Microsoft Office Suite or related software

Reporting Structure:

This position reports directly to the Director the Operations. This position directly manages and supervises both couriers and phlebotomists which includes a Lead for each area.

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.