Consult Customer Success

Job Summary:

This role will be instrumental in acting as the primary liaison between the franchisee and Corporate while providing comprehensive consulting services. This position will focus on influencing and motivating franchisees to meet and exceed growth standards through recruiting and retention. Additionally this role will participate in the overall success of a client portfolio consisting of brokers/owners located in a designated area.

Essential Functions:

Creates and nurtures relationships with Customers and other strategic partners using industry knowledge communication and relationship development skills to advance business opportunities.

Serves as an accountability partner to conduct business reviews and analysis with franchisees to align their goals with the Companys as well as provide candid conversations regarding the franchisees state of business.

Coaches franchisees and provides skilled knowledge toward growing a thriving company through recruitment development and retention.

Assists with the facilitation of training and events including giving presentations to large groups virtually and inperson.

Other Duties as assigned

Minimum Qualifications:

Education: Bachelors Degree or Equivalent experience

Years of Experience: 35 Years

Years of Management: No Experience Needed

Preferred Licensing Certifications and Skills:

Experience with Customer Relationship Management Software preferred.

Ability to travel approximately 25 for office visits and events.

Standard Knowledge Skills and Abilities:

Technical/Functional Expertise: Has knowledge of the job function department and its impact on customers continues to learn and grow stays current on changes in process policy and function and fulfills responsibilities of the job

Customer & Relationship Focus: Anticipates and delivers on customer needs manages internal/external relationships respectful of team resolves problems responds with tact and diplomacy shares pride of the brand to customers preserves the culture

Decision Quality: Makes sound decisions quickly gathers information considers longterm repercussions of decisions is accountable for decisions

Drives for Results and Quality: Takes ownership of job assignments and productivity takes initiative focuses on the quality and quantity of results sets priorities and meets deadlines and keeps management apprised of progress

Hire Range/Rate:

$60000 $74000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical Dental and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered inperson and virtually
• Mentorship program
• Employee Resource Groups
• Community Engagement
• Diversity Equity and Inclusion
• Parenting
• Remote
• Women at RE/MAX

RE/MAX LLC & Motto Mortgage

Now is your chance to become part of a worldclass industry leading organization. RE/MAX Holdings Inc. is a business that builds businesses. We provide the tools education and tech to our real estate network which includes RE/MAX and Motto Mortgage franchises agents brokers and consumers. Join us and build a career where your contribution is heard your innovative ideas are valued and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*

RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!

RE/MAX Holdings Inc. is proud to be an equal opportunity employer committed to diversity and inclusion as well as nondiscrimination in employment. All persons shall be afforded equal employment opportunity and all qualified applicants receive consideration without regard to race color religion gender sexual orientation national origin age veteran status disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

*As measured by transactions sides

Application Deadline: April 20 2025