Enterprise Customer Success Engineer I, Security
Enterprise Customer Success Engineer I, Security
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1 Vacancy
Job Description
At Jamf we believe in an open flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture achieve our goals and thrive as #OneJamf.
What youll do at Jamf:
The Enterprise Customer Success Engineer I is responsible for assisting customers in the technical implementation and deployment of Jamf products.
The primary responsibility of this position is to work directly with strategic customers to provide technical guidance remove technical barriers to implementation and ensure that customers can ultimately deploy Jamf solutions as intended in production. The Enterprise Customer Success Engineer I serves as the member of the Jamf account team with subject matter expertise in relevant Jamf solutions to provide technical oversight on deployment and feature expansion projects. This is often done during the early deployment stage of the customer lifecycle but may also continue into mature deployment stages as necessary for specific customer needs.
This role is offered as hybrid with the expectation to be in the office 3 days per week of your choosing. We are only able to accept applications for those based in Minneapolis MN; Eau Claire WI; or Austin TX.
What you can expect to do in this role:
- Own the implementation phase of the customer lifecycle including deployment planning integration and configuration primarily for strategic Mid-Market and Enterprise Accounts
- Act as a dedicated technical consultant for the duration of the contract identifying and supporting evolving use cases and business needs and aligning customers with best practices primarily for strategic Mid-Market and Enterprise Accounts
- Develop and maintain advanced knowledge of relevant Jamf products Apple products and related technologies as measured by certifications and Jamf training completion.
- Proactively identify and develop departmental and cross-team documentation
- Provide mentoring support and enablement training to teammates and partners
- Act as the Voice of the Customer to provide technical insight internally and champion feature requests with Product to improve the experience for key customers
- Create technical training plans and content and deliver to the customer as necessary to find success with Jamf solutions
- Coordinate with Jamf Customer Success Managers to ensure alignment on customer needs and opportunities
- Apply systematic troubleshooting problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments
- Other duties and special projects as assigned
- #LI-Hybrid
What we are looking for:
- Minimum of 2 years experience demonstrating exceptional customer service skills for Enterprise Accounts (Required)
- Minimum of 2 years experience with Jamf security products including Jamf Protect Jamf Connect Jamf Safe Internet and/or Jamf Executive Threat Protection (Required)
- Excellent written and verbal customer communication skills (Required)
- Expert in communicating complex technical concepts in an easy-to-understand non-technical manner (Required)
- Minimum of 2 years experience successfully implementing and configuring systems networks and/or hardware in complex enterprise environments (Preferred)
- Minimum of 2 years experience with server operating systems including Windows Server RHEL or Ubuntu (Preferred)
- Experience of driving product adoption and utilisation through technical enablement and application of best practices (Preferred)
- Advanced knowledge of Jamf products and Apple technologies (Preferred)
- Excellent knowledge of networking fundamentals (TCP/IP DNS VPN) (Preferred)
- Strong familiarity and/or practical experience with mobile technology including Mobile Device Management and/or Unified Endpoint Management solutions (Preferred)
- Project management experience (Preferred)
- Familiarity with Agile development methodology (Preferred)
- Bachelors Degree (Preferred)
- Jamfs Associate Tech and Admin level certifications (Preferred)
- A combination of relevant experience and education may be considered
How we help you reach your best potential:
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek Americas Greatest Workplaces for Gen Z
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek Americas Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
- We train and we then we give you the room to grow. We offer a clear and defined customer support career path but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
- Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75000 global customer base.
- Our customers are some of the most loyal in the world. We put people over profits which is why our customers keep coming back to us!
The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.
What it means to be a Jamf
We are a team of free-thinkers can-doers and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches believing that fulfilled individuals create a thriving vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic best selves at work at rest and at play. We are committed to supporting the continual improvement of Apple in the workplace the organizations that rely on them and the people who keep it all running smoothly.
Above it all waves our banner of #OneJamf and the knowledge that when we stand together we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same and be as secure as using a personal Jamf customers are able to confidently automate Mac iPad iPhone and Apple TV deployment management and security anytime anywhere to protect the data and applications used by employees in the workplace students learning in the classroom and streamline communications in healthcare between patients and than 2500 Jamf strong worldwide we are free-thinkers can-doers and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at
Employment Type
Full Time
