Genesys Cloud Specialist
Genesys Cloud Specialist
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Job Description
Position Description:
Genesys Cloud Specialist
Are you a talented problemsolver an innovative ideamaker and a highenergy professional We are on the lookout for a highly skilled Genesys Cloud Specialists who thrives on designing and implementing cuttingedge Genesys Cloud contact center solutions.
Location: Montreal/Toronto
Bilingual: French and English Highly preferred
Your future duties and responsibilities:
As Genesys Cloud Specialists youll work closely with customers throughout the entire Genesys Cloud lifecycle from initial setup and configuration to ongoing support and optimization.
PreSales & Implementation:
Assist with needs assessment and solution design for Genesys Cloud
Conduct product demonstrations and training for customers
Develop and implement Genesys Cloud configurations based on the specific requirements of the customers. This includes setting up contact flows queues and other system parameters.
Integrate Genesys Cloud with thirdparty applications to ensure seamless communication and data flow. This may involve working with APIs and other integration tools.
Create and maintain documentation related to Genesys Cloud configurations processes and procedures. This is crucial for knowledge transfer and compliance.
Provide training and support to endusers and administrators on how to use Genesys Cloud effectively. This includes creating documentation and conducting training sessions.
Support & Optimization:
Provide technical support to customers using Genesys Cloud
Troubleshoot and resolve Genesys Cloud issues related to Genesys Cloud functionality. This involves troubleshooting technical problems and collaborating with technical support teams when necessary.
Monitor and analyze Genesys Cloud performance data and generating reports to assess the efficiency and effectiveness of Genesys Cloud solutions. Analyzing data to make recommendations for improvements.
Recommend and implement optimization strategies and proactively identify opportunities for improvement in Genesys Cloud solutions and recommending enhancements to optimize performance and user experience.
Required qualifications to be successful in this role:
Bachelors degree in computer science Information Technology or related field
3 years of experience with Genesys Cloud platform (required)
Experience with AWS Azure or GCP preferred.
good understanding of networking concepts and security principles
Experience with Genesys PureConnect / engage platform is a plus.
Excellent communication collaboration and problemsolving skills
Bilingualism English/French is preferred
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
- DevOps
- Solutions Architecture
- Telephony
- English
- French
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
