Client Success Specialist AdmitONE
Client Success Specialist AdmitONE
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Job Description
Who we are:
MRG is Canadas largest independent concert promoter and live entertainment venue operator. We produce over 1000 events annually across 9 owned and operated venues and have produced concerts hosted in clubs and arenas domestically as well as Europe and AsiaPacific. Our diverse portfolio includes leading hospitality businesses experiential venues like Par Tee Putt and Par Tee Pong as well as AdmitOne the fastestgrowing multiproduct ticketing platform in North America. We are at the forefront of the experience economy.
Who you are:
We are seeking a Client Success Specialist to join our AdmitONE ticketing team. This position will be reporting into the Managing Director of AdmitONE and focusing on supporting AdmitONE and its clients with consulting onsite support financial reconciliation and programming. The Client Success Specialist will also play a crucial role in identifying the technology features and needs for internal and external clients helping drive our product roadmap.
The Fine Print:
- Support the AdmitONE brand vision and values and ensures alignment in providing AdmitONE clients with Positive Shareable Experiences.
- Help manage a client support team (Customer Service Client Support and Programming).
- Help develop a team structure that supports a business of rapid growth.
- Audit and review quality assurance for AdmitONE and its clients.
- Help and identify how the ticketing product(s) are developed and supported to best meet the needs of its clients.
- Be assigned internal and external clients and execute client support plans.
- Help maintain and grow online customer service support and website faq/help features.
- Ongoing regular liaising with clients for any assistance needed with the AdmitONE platform.
- Lead the intake for new event/venue/show requirements.
- Key contact in understanding the ongoing clients requirement and queries.
- Maintains effective communication with clients in order to cultivate longlasting relationships.
- Lead and support with quick response times to tight turnarounds for the client requests.
- Responsible for effectively using and understanding of the AdmitONE functionality.
- Provide support and assistance to the Managing Director of AdmitONE in all areas of client success.
- Responsible for financial settlements with clients after events take place.
- Providing reporting needs from on sale to completion of the event.
- Liaise with venues and promoters for onsite software and hardware requirements.
- Other duties as required
We are looking for someone with:
- 13 years of ticketing experience
- Knowledge of hospitality event ticketing (cover charge special events timed entry)
- Knowledge of CRM POS Ticketing and project management systems (Asana Square Ticketing etc)
- Some supervisory experience supporting people
- Client service/success or client support experience preferred
- Low level experience in ticketing system administration or programming preferred.
- A passion for positive experiences and exceeding client expectations
- Excellent written and verbal communication skills
- Accuracy and strong attention to detail
- Ability to maintain strong relationships with those both inside and outside the business
- Innovative creative and critical thinking
- Problem solving and analytical abilities
- Project management multitasking and time management
- Ability to work well with a team or individually
Terms & Expectations
- Due to the nature of the work after hours correspondence may be required.
- Some travel can be expected to support large or national clients.
- Supervision of part time hourly staff will be required.
- In office 5 days a week expectations.
Whats In It For You
- Participation in the MRG Travel Ambassador Program.
- A fun and casual environment. You will be joining a closeknit innovative team of creative and energetic gogetters.
- Employee discounts to our concerts shows and hospitality venues.
- Career development opportunities with a company that encourages individuals to learn and grow.
Thank you for your interest in AdmitONE. Given the anticipated interest in this role only those selected for an interview will be contacted.
#MRGCareers
Required Experience:
Unclear Seniority
Employment Type
Full-Time
