Barista Service Specialist
Barista Service Specialist
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Job Description
POSITION: BARISTA
REPORTS TO: UNIT MANAGER
Starting Rate: $15.00 per hour plus tips
General Description:
Responsible to provide food beverages and service to customers at a level of quality that ensures their satisfaction and their desire to return.
Qualification/Requirements:
Solid product knowledge
Barista Certification
Able to resolve complaints and problems as they arise from customers and employees
Take Barista test every 6 months
Must be able and willing to mix sell and serve approved alcoholic beverages to guests aged 21 and older uponrequest and verification of age requirement
Desired Qualities and Characteristics:
Above average communication skills.
Leadership
High sensitivity and ability to respond to Guest needs.
Able to follow directions.
High enthusiasm and desire to succeed.
Creativity and high knowledge of drinks recipes and preparation
Sincere desire for quality.
Creativity and effective problemsolving skills.
High level of comfort in team settings.
Specific Responsibilities:
1. Ensure that each Guest/Customerreceives outstanding Guest Service by providing a Guest/Customer friendly environment which includes greeting and acknowledging every Guest/Customer with our Joffreys greeting WELCOME TO JOFFREYS maintaining outstanding standards solid product knowledge and all other components of Guest/Customer Service.
2. Controls shrink.
3. Monitor and ensure the quality of all beverages and foods served in the unit.
4. Possess a high degree of knowledge in explaining the origins production and brewing of Joffreys coffee products.
5. Maintain and environment which communicates a mission to constantly meet Guest expectations.
6. Follow procedures designed to meet standards of cleanliness and sanitation.
7. Maintain all equipment and machinery in safe efficient working order
8. Observe standards of safety and security
9. Maintain clear responsive communication with the corporate office and appropriate multilevel persons.
10. Perform other tasks as required.
11. Willing and able to work at any Joffreys Coffee location upon request.
Essential Physical Requirements:
Lifting up to 50 lbs Bending Climbing Pushing/pulling equipment
1. Ability to process information and merchandise through computer system and POS register system.
2. Ability to communicate with associates and guests.
3. Ability to read count and write to accurately complete all documentation
4. Ability to freely access all areas of the kiosks and theme parks including selling areas stock area and register area.
5. Ability to operate and use all equipment necessary to run the kiosks.
6. Ability to climb ladders.
7. Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.
8. Ability to work varied hours/days to oversee kiosk operations.
9. Ability to lift up to 50 pounds with or without reasonable accommodation.
10. Be able to stand weather elements and temperatures
About Joffreys:
At Joffreys Coffee & Tea Company our passion for truly exceptional coffee and tea inspired us to start something special. We are committed to a neverending quest to provide the worlds best coffee and tea with unsurpassed quality and attention to detail from seed to cup. Today after 35 years we roast to order more than 100 varieties of coffees and teas for our customers offering customized solutions at hotels fine restaurants cruise lines gourmet retailers supermarkets business offices military bases online stores theme parks and just about anywhere else coffee and tea is enjoyed. Still our mission is unchanged: to provide every customer with the ultimate experience by making Everyday Moments That Much Better.
Joffreys is proud to be an Equal Opportunity Employer that offers a competitive salary and benefits package paid time off 401k opportunities for advancement and a supportive working environment where employees are encouraged to share in our commitment to social responsibility.
Required Experience:
Junior IC
Employment Type
Full-Time
